Escape Your Firefighting Loop

Practical advice for Service Delivery Teams who need to shift their focus to activities that deliver real business value.

67% of a Service Desk's time is spent Firefighting

When you're resource-strapped, working at maximum capacity and using an old school Service Desk tool, it's easy to find yourself trapped in reactive mode and dealing with the most urgent tasks, rather than the most important.

Discover strategies that will help you escape your firefighting loop and start adding real value.

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