Powered by ESR data

National systems are built for scale and compliance, not local nuance. Trust workflows often have to bend to the system, leaving HR teams reliant on manual steps, emails, and workarounds.

Hornbill's NHS People Hub solution frees you from restrictions and manual workarounds.

It adds a modern service management platform on top of your ESR system.

• A new "front door" to HR with a new digital employee experience.
• Digital case management to guide and streamline HR processes, supported by automation, AI, and knowledge.
• Policy-aligned digital workflows that reflect your Trust's unique requirements—without compromising ESR compliance.

ESR and TRAC don’t always integrate seamlessly with rostering, payroll, or local HR tools. The result? Duplicated effort, manual re-entry, and fragmented data.

Hornbill's People Hub solution makes it easy to pull data from ESR, creating a single, accurate view of your workforce that HR advisors and team managers find easy to use.

For staff and managers, interfaces can feel outdated and unintuitive. Managers struggle to find the right process, while HR teams spend hours chasing approvals and fielding queries that should be self-service.

Hornbill's People Hub solution for NHS Trusts provides a modern, unified front door for People Services. Staff and managers get fast, consistent access, while HR gains oversight and consistency. This improves engagement and reduces friction—two key priorities in the NHS People Plan.

ESR data underpins workforce planning, reporting, and compliance. But manual processes mean establishment and assignment data often goes out of date. Vacancies aren’t visible, agency costs rise, and professional registrations can slip through the cracks—with real risks to compliance, wellbeing, and retention.

With Hornbill People Hub, you can easily automate ESR extraction and HR workflows to keep the people data in your service management platform current and accurate. Reduce risk, improve reporting confidence, and give leaders the insight they need to plan effectively and support staff.