Healthcare solutions

Daily RPA feeds free you from legacy ESR limitations

Standardised national systems, like ESR, enable nation-wide consistency—but their inflexibility creates challenges for trusts implementing the NHS People Plan.

Hornbill’s modern HR service management platform lets you quickly modernise your employee HR experience, and optimise the way your HR teams work. It effortlessly connects with ESR to maintain data accuracy and compliance.

Solve the limitations of ESR

Escape the limitations

National systems are built for scale and compliance, not local nuance. Trust workflows often have to bend to the system, leaving HR teams reliant on manual steps, emails, and workarounds.

Hornbill HR Service Manager frees you from restrictions and manual workarounds.

It adds a modern service management platform on top of your ESR system—to enable a new digital employee experience and policy-aligned digital workflows that reflect your Trust's unique requirements—without compromising ESR compliance.

Integration made simple

ESR and TRAC don’t always integrate seamlessly with rostering, payroll, or local HR tools. The result? Duplicated effort, manual re-entry, and fragmented data.

Hornbill HR Service Manager makes integration easy, reducing duplication and creating a single, accurate view of your workforce.

Enable digital transformation

For staff and managers, interfaces can feel
outdated and unintuitive. Managers struggle
to find the right process, while HR teams spend hours chasing approvals and fielding queries that should be self-service.

Hornbill HR Service Manager for NHS Trusts provides a modern, unified front door for People Services. Staff and managers get fast, consistent access, while HR gains oversight and consistency. This improves engagement and reduces friction—two key priorities in the NHS People Plan.

Fresh, accurate, reliable data

ESR data underpins workforce planning, reporting, and compliance. But manual processes mean establishment and assignment data often goes out of date. Vacancies aren’t visible, agency costs rise, and professional registrations can slip through the cracks—with real risks to compliance, wellbeing, and retention.

With Hornbill HRSM, you can easily automate ESR updates and workflows to keep ESR data current and accurate. Reduce risk, improve reporting confidence, and give leaders the insight they need to plan effectively and support staff.

Modernising HR in the NHS

Transform employee HR experiences and 10X your HR operations with digital HR Service Management

Read the whitepaper

ESR/HR data synchronisation

Data you can trust

Daily data feeds, driven by Robotic Process Automation (RPA) pull data from ESR into Hornbill HR Service Manager.

Automated ESR updates

Apply automated ESR data updates

Centralise, optimise, and automate HR operations to reduce time spent on routine HR work, help employees get what they need faster, and shift HR focus from day-to-day work to strategic projects like workforce planning, training, and wellbeing programs.

How it works

Integration enables transformation

The ESR integration pulls ESR data into Hornbill, making it easier for HR managers and team leaders to see and change staff data—bypassing the limitations of the legacy ESR interface.