Make IT services a part of your digital workplace

IT service catalog

Service catalog
service Catalog

Give employees anytime, anywhere, any device access to the tech they need

With codeless service design, creating and launching a new service to your IT service catalog is easy. With Hornbill, you can create a new digital service experience in just a few minutes.

Consumer-style service catalog

  • Present a unified service experience with Hornbill's enterprise service catalog. All enterprise services—from IT to HR to Facilities—in one web/mobile portal.
  • Divert up to 90% of service requests from phone and email channels to digital—giving your teams more time to work on improving service delivery.
  • Connect automated service workflows for instant, hands-free digital delivery—radically reducing cost of service.
  • Digital interaction and transaction provides complete visibility over demand across your IT service portfolio.
  • Customer get what they want, faster—driving better satisfaction metrics.

Employees expect a consumer-style digital experience

No more call queues

No more call queues

Nobody likes call queues: the people in them, or the people who work them. A service catalog lets your people skip the wait and self-serve online.

No more clunky processes

No more clunky processes

Employees expect the same instant delivery they experience in their consumer lives. With Hornbill, creating fully automated delivery workflows is easy.

Web and mobile

Web and mobile

Give employees access to services where they are—with anytime, anyplace, any-device access.

Opening Quote Mark Used to dipict the start of a customer quote

Why Hornbill…

It's easy to configure a new service extremely quickly.”

Launch a new digital IT portal in half the time

Hornbill's codeless interface makes deploying a new service quick and easy

Create your service

Create a service name and description so employees can find it. Set an SLA, enter the optional cost details, and decide what information you need from the employee to deliver the service the way they want it.
Create your service

Create a delivery workflow

Use the drag-and-drop workflow canvas to lay out the service delivery process. Codeless integrations let you control your IT systems from right inside the canvas. When you're finished, simply connect your workflow to the service you just created so that it's automatically triggered by an employee's request.

Publish to your service catalog

Decide which employee groups you want to see the service and push it live to your service catalog. It's that simple.
Publish to your service catalog
Opening Quote Mark Used to dipict the start of a customer quote

Why we love Hornbill…

Easy for customers to submit requests on the service catalog. Easy for analysts to manage work. Easy for admins to create and change business processes.”

Want to know more?

Talk to a solutions expert today to see how easy it is to get started with our service catalog