Enterprise knowledge management
Get more done with instant access to the right know-how
Stop wasting time finding answers to questions your organization already knows
Hornbill Knowledge makes it easy to capture and share organizational know-how. Accelerated by AI, you can capture and curate knowledge articles faster and more easily than ever.
Expand your enterprise knowledge ecosystem
- Capture and share knowledge across IT, Facilities, HR, Finance, Legal, Marketing, or any other team.
- Stop wasting time "reinventing the wheel". Reduce MTTR. Solve more issues faster for your employees so they can be more productive.
- Reduce stress caused by complexity. Focus energy on new problems, not old problems.
- Boost case handling speed by up to 95% to kill your work queues and shift focus to new projects.
Enterprise-wide knowledge management made easy
Capture knowledge where it's created
Create new knowledge articles at the click of a button using AI-powered tools.
Push it to where it's needed
Service subscriptions means people automatically get the information they need—and none of the info they don't.
Actively curate knowledge
Report on which articles are useful (and which aren't)—so you can act to gain even more value.
What Hornbill Knowledge will do for you
Boost knowledge flow to drive productivity
- How-to knowledge is the key to getting work done. The more organizational knowledge you can capture and share, the more work your people can get done, fast.
- Open knowledge contribution and sharing reduces operational costs and makes more time for business transformation projects.
- Ready access to useful knowledge helps people on their path to mastery—making them more engaged at work and more likely to stay.
Reduce operational costs and get more done, faster
- Boost team productivity with practical, how-to knowledge.
- Cut operational and support overheads. Create more time for transformation projects.
- Reduce stress and staff churn.
- Get new staff up to speed faster.
- Use simple AI-driven tools to grow your shareable knowledge pool faster.
Find and fix issues and problems faster
- Capture and reuse proven steps for diagnosis and resolution of issues
- Reduce time-to-fix by up to 95%
- Reduce time and money spent on repeat issues
- Focus more energy on transformation projects
- Empower service users with relevant self-service knowledge to reduce inbound calls
Kill your work queues faster
- Drastically reduce resolution times with relevant how-to knowledge presented automatically to analysts—right in the ticket record.
- Increase call resolution rate. Reduce call backlogs. Reduce agent stress. Cut staff churn.
- New knowledge, captured in ticket histories can be turned into new knowledge articles at the click of a button.
- Simple curation tools make management of the Knowledge Management Database (KMDB) easy.
Safe path to success. Guided by experts.
Make knowledge capture easy
Hornbill Knowledge uses AI-powered tools to accelerate to process of capturing and curating knowledge. Create new articles from prompts or existing fixes with the click of a button. Reduce knowledge capture from hours to minutes.
Make it context-aware for relevance
Many knowledge solutions are little more than a standalone database of articles. Hornbill Knowledge connects knowledge articles with the services they relate to—giving them context. This means people see what's relevant to them. And service desks agents get automatic knowledge-push when logging tickets.
Create a quality feedback loop
Knowledge requires curation. With Hornbill's user feedback features, you know exactly which knowledge artefacts are working (and which aren't)—meaning you can target quality control activities. Knowledge curation needn't be a full time job.
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