Enterprise knowledge management
Get more done with instant access to the right know-how
Stop wasting time finding answers to questions your organization already knows
Hornbill makes it easy to capture and share organizational know-how. Our context-aware technology puts the right information in front of people—when and where they need it. No search required.
Expand your enterprise knowledge ecosystem
- Capture and share knowledge across IT, Facilities, HR, Finance, Legal, Marketing, or any other team.
- Stop wasting time "reinventing the wheel". Solve more issues faster for customers and employees.
- Reduce stress caused by complexity. Focus energy on new problems, not old problems.
- Boost case handling speed to kill your work queues and shift focus to new projects.
Enterprise knowledge management made easy
Capture knowledge where it's created
Make knowledge capture part of the process—so your knowledge base grows quickly and organically.
Push it to where it's needed
Contextual awareness means people automatically get the information they need—without searching for it.
Actively curate knowledge
Report on what knowledge is being use, by whom, and how effectively—so you can act to gain even more value.
What enterprise knowledge management does for you
Boost knowledge flow to drive productivity
- How-to knowledge is the key to getting work done. The more organizational knowledge you can capture and share, the more work your people can get done, fast.
- Open knowledge sharing reduces operational costs and makes more time for business transformation projects.
- Ready access to useful knowledge helps people on their path to mastery—making them more engaged at work and more likely to stay.
Reduce operational costs and get more done, faster
- Boost team productivity with practical, how-to knowledge.
- Cut operational and support overheads. Create more time for transformation projects.
- Reduce stress and staff churn.
- Get new staff up to speed faster.
Find and fix issues and problems faster
- Capture and reuse proven steps for diagnosis and resolution of issues
- Reduce time and money spent on repeat issues
- Focus more energy on transformation projects
- Empower service users with relevant self-service knowledge to reduce inbound calls
Kill your work queues faster
- Drastically reduce resolution times with relevant how-to knowledge presented automatically to analysts—right in the ticket record.
- Increase call resolution rate. Reduce call backlogs. Reduce agent stress.
- New knowledge is captured at the point of creation, driving organic growth of the knowledge base.
- Simple curation tools make management of the Knowledge Management Database (KMDB) easy.
Safe path to success. Guided by experts.
Make knowledge capture part of work itself
Knowledge is best captured when it's fresh. With Hornbill, knowledge capture is integrated into work processes to ensure it's always recorded for sharing.
Make it context-aware for relevance
Many knowledge solutions are little more than a standalone database of artefacts. Hornbill automatically connects knowledge artefacts and the contexts in which they were created—enabling automatic push of knowledge to people facing similar problems.
Create a quality feedback loop
Knowledge requires curation. With Hornbill's user feedback features, you know exactly which knowledge artefacts are working (and which aren't)—meaning you can target quality control activities. Knowledge curation needn't be a full time job.
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