Make life easy for employees with simple digital experiences
Digitalize interaction for highly-scalable, low cost services and support
Codelessly create new digital experiences for your employees
Digitalize every employee touchpoint for fast and efficient service and support experiences. With Hornbill its easy to design fully-digital, fully-automated employee journeys. No friction. No fuss. No coding.
Digital touchpoints
Automate interactions with digital channels
- Web and mobile service portal for anytime, anyplace, any device access.
- Easily find and order services and products in a few clicks.
- Digital ticket logging avoids waiting in a call queue when they need help.
- Employees can subscribe to service news feeds to stay informed about service status, improvements, and changes.
- Automated push of how-to guides to employees to let them self-resolve.
- Automated confirmation and status update notifications give the employee confidence their issue is being handled.
- Complete process transparency in the portal shows the employee what has happened and what happens next.
- Consistent branding across every touchpoint.
Automating employee touchpoints for flawless, all-digital experiences
Digital request management
Employees can make and track requests on their smartphones, tablets, or desktops.
Digital support
When employees need help, give them digital options that bypass your call queue.
24x7 information access
Proactive digital communication like news feeds and service status means employees can self-serve information when they need it.
Why you need to automate employee interaction
Digital options improve employee satisfaction
- Reduce cost per interaction versus one-to-one employee interaction.
- Divert resources from operational work to business transformation work.
- Improve satisfaction ratings by putting access to services, support, and information in everyone's pocket.
- Improve employee productivity by reducing time spent looking for help.
Reduce interactions overheads and focus on productivity
- Stop the phones ringing and go from chaos to order. Let your teams focus on solving problems instead of answering phones.
- Reduce stress and restore a calm, systematic approach to managing workloads and decreasing backlogs.
- Reduce operational overheads and costs—letting you divert time, energy, and budget to new strategic initiatives that will get you noticed.
Kill your incident and problem queues
- Reduce calls to your service desk by up to 90% by giving employees digital support options.
- Let analysts shift focus from answering phones to solving problems, capturing and sharing knowledge, training, mentoring, and providing better one-to-one service when it is necessary.
- Reduce stress and enhance employee engagement—cutting staff burnout and churn.
3 steps to digital transformation of the employee experience
Give employees a central service hub
A unified service portal is the core of the modern digital service experience. Accessible with a smartphone, tablet, or desktop, Hornbill puts all the tools your employee needs in one place. If they need help, something new, or access to information—it's all there. So they don't need to call your service desk or helpline.
Design frictionless digital experiences
Hornbill's powerful workflow engine lets you create fully-digital employee experiences—without coding. When an employee uses the app to order something they want, Hornbill automatically triggers the delivery process. It only takes a few minutes to model the back-end delivery tasks and employee touchpoints. Hornbill includes hundreds of ready-to-use workflows to accelerate your digital transformation.
Monitor, measure, and improve
Use operational performance reports and employee feedback surveys to pinpoint improvement actions and drive continual evolution of the digital experience. The better your digital experience, the more your employees will choose automated interaction over more expensive one-to-one channels.
More about employee experience automation
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