Make life easy for employees with simple digital experiences

Digitalize interaction for highly-scalable, low cost services and support

Automate Customer Interactions
Codeless Digital Experiences

Codelessly create new digital experiences for your employees

Digitalize every employee touchpoint for fast and efficient service and support experiences. With Hornbill its easy to design fully-digital, fully-automated employee journeys. No friction. No fuss. No coding.

Digital touchpoints

Automate interactions with digital channels

  • Web and mobile service portal for anytime, anyplace, any device access.
  • Easily find and order services and products in a few clicks.
  • Digital ticket logging avoids waiting in a call queue when they need help.
  • Employees can subscribe to service news feeds to stay informed about service status, improvements, and changes. 
  • Automated push of how-to guides to employees to let them self-resolve.
  • Automated confirmation and status update notifications give the employee confidence their issue is being handled.
  • Complete process transparency in the portal shows the employee what has happened and what happens next.
  • Consistent branding across every touchpoint.

Automating employee touchpoints for flawless, all-digital experiences

Digital request management

Digital request management

Employees can make and track requests on their smartphones, tablets, or desktops.

Digital support

Digital support

When employees need help, give them digital options that bypass your call queue.

24x7 information access

24x7 information access

Proactive digital communication like news feeds and service status means employees can self-serve information when they need it.

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Why Hornbill…

The portal is simple and very well presented. It's easy for employees to find what they need.”

★★★★★

Why you need to automate employee interaction

Digital options improve employee satisfaction

CXO gains
  • Reduce cost per interaction versus one-to-one employee interaction.
  • Divert resources from operational work to business transformation work.
  • Improve satisfaction ratings by putting access to services, support, and information in everyone's pocket.
  • Improve employee productivity by reducing time spent looking for help.

 

Reduce interactions overheads and focus on productivity

Department Head gains
  • Stop the phones ringing and go from chaos to order. Let your teams focus on solving problems instead of answering phones.
  • Reduce stress and restore a calm, systematic approach to managing workloads and decreasing backlogs.
  • Reduce operational overheads and costs—letting you divert time, energy, and budget to new strategic initiatives that will get you noticed.

Kill your incident and problem queues

Service Desk Manager gains
  • Reduce calls to your service desk by up to 90% by giving employees digital support options.
  • Let analysts shift focus from answering phones to solving problems, capturing and sharing knowledge, training, mentoring, and providing better one-to-one service when it is necessary.
  • Reduce stress and enhance employee engagement—cutting staff burnout and churn.

3 steps to digital transformation of the employee experience

Give employees a central service hub

A unified service portal is the core of the modern digital service experience. Accessible with a smartphone, tablet, or desktop, Hornbill puts all the tools your employee needs in one place. If they need help, something new, or access to information—it's all there. So they don't need to call your service desk or helpline.

Give employees a central service hub

Design frictionless digital experiences

Hornbill's powerful workflow engine lets you create fully-digital employee experiences—without coding. When an employee uses the app to order something they want, Hornbill automatically triggers the delivery process. It only takes a few minutes to model the back-end delivery tasks and employee touchpoints. Hornbill includes hundreds of ready-to-use workflows to accelerate your digital transformation.

Monitor, measure, and improve

Use operational performance reports and employee feedback surveys to pinpoint improvement actions and drive continual evolution of the digital experience. The better your digital experience, the more your employees will choose automated interaction over more expensive one-to-one channels.
Monitor, measure, and improve
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Our Hornbill journey…

Easy for the customer to submit requests via the portal. Easy for the analyst to manage their work. Easy for the admin to create/modify business processes. When I say easy, I mean very little training is needed. Hornbill's interface is so intuitive.”

Find out more

Talk to a solutions expert today. See how Hornbill can automate millions of employee interactions to save you money.
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