'Enterprise Service Management - The best opportunity for IT, since IT' Now, more than ever, businesses need strong digital strategies, which value, incentivize, and expect digital ways of working from every employee. Now IT needs to shine and deliver business value that is highly visible. Your colleagues outside-IT are struggling with legacy working practices, disparate systems, reliance on email and spreadsheets, and other issues that IT has long since resolved. If you want to demonstrate value, get out of your silo. In this session, Hornbill will explain how to approach business units and demonstrate how you can solve their challenges, without making it feel overwhelming.
Join our Chief Evangelist, Patrick Bolger, in this live studio cast, as he takes a deep dive into the IT market’s reaction to the pandemic and the key lessons to be learned from the CIOs who got it right and those who got it wrong.
2021-07-21 - 2021-07-22
Join Hornbill at Service Management World 21
Tech has exploded with constant change in the last 15-20 years, but 2020 and the Coronavirus pandemic have changed the service management landscape beyond recognition
Join Samantha Murray (Hornbill Product Marketing) as she explains why now is the optimal time to embrace the power of automation and level up your Service IT with ITOM.
In this follow-up Product Demo session, Steve Boardman, Hornbill Product Specialist, will perform a deep dive into the essential capabilities you need to drive adoption of Self-Service, Automation and Integration.
Join leading industry thinker and our Chief Evangelist Patrick Bolger as he navigates the critical factors you must consider when selecting a new Service Desk tool.
In this follow-up Product Demo session, Steve Boardman, Hornbill Product Specialist, will perform a deep dive into Self-Service and Automation. He will demonstrate key capabilities and innovations that will drive self-service adoption and automate repetitive tasks.
Leading Industry Figure and Hornbill Chief Evangelist, Patrick Bolger, will explain why Self-Service and Automation are the best tools in your arsenal, what you can do to drive adoption, and how to knock it out of the park
2020 will be recorded as a defining moment in all our lives. Historically significant events are always a huge catalyst for change, and we are witnessing this now, as the impact of the pandemic rewrites the DNA of business and how we live our lives.
Research by SDI during 2019 revealed that service desks still spend most of their time firefighting due to heavy workload, as business demand for services continues to rise. Service Desk professionals remain frustrated by the inability to easily produce reports, demonstrate value, and the usability and functionality of their service desk tools. In this insightful webinar, SDI’s Senior Research Analyst, Scarlett Bayes will ask Hornbill’s Chief Evangelist, Patrick Bolger to explain the innovations that modern service management tools provide to address these top challenges. They will be joined by Darren Rose IT Service Delivery Manager at Vinci who will explain how to apply these innovations at the coalface and change the perception of how IT delivers business value. If you are committed to improving your service experience and team performance, this could be the most valuable 45 minutes you will spend during 2020.
Join Hornbills solution specialist for a webinar offering a live overview of the Hornbill Supplier Management Solution, a native cloud service, offering a simpler and more intuitive way for managing supplier relationships.
Join Hornbills solution specialist for a webinar offering a live overview of the Hornbill Project Management Solution, a native cloud service, offering a simpler and more intuitive way for Project teams to adopt and deploy best practice, with a shorter time to value.
Join Hornbills solution specialist for a webinar offering a live overview of the Hornbill for IT Solution, a native cloud service, offering a simpler and more intuitive way for IT teams to adopt and deploy best practice, with a shorter time to value.