Automation. Satisfaction. Blurring Service Boundaries. Liquid Expectations. Each of these will impact your UK Service Desk in 2020. What questions do you need to ask your team now to avoid spending the next year firefighting? This session will provide you with detailed insights to the 2020 challenges, practical methods to benchmark your team’s performance, innovation and best practice with the chance to network with your peers.
2020-04-21 - 2020-04-24
2020-05-13 - 2020-05-14
Join Hornbills solution specialist for a webinar offering a live overview of the Hornbill for IT Solution, a native cloud service, offering a simpler and more intuitive way for IT teams to adopt and deploy best practice, with a shorter time to value.
2019-06-12 - 2019-06-13
Over two days the inaugural Festival of Work brings together people professionals, learning and development experts, business leaders and technologists to explore, debate and celebrate the world of work. Join us to discover how to lead, to harness technology for the benefit of all, and how to equip your workforce with the skills to succeed in the future of work
2019-06-19 - 2019-06-20
Join us at Insights 19 for two days of learning, inspiring ideas, future insights and networking with your peers, industry experts, and like-minded individuals. Learn how people just like you are transforming their organizations with digital initiatives, enhancing employee and customer experiences and making life at work better for everyone.
Join Hornbills solution specialist for a webinar offering a live overview of the Hornbill Project Management Solution, a native cloud service, offering a simpler and more intuitive way for Project teams to adopt and deploy best practice, with a shorter time to value.
Join Hornbills solution specialist for a webinar offering a live overview of the Hornbill Supplier Management Solution, a native cloud service, offering a simpler and more intuitive way for managing supplier relationships.
Cloud computing is now a well-established approach to delivering IT services – yet for many service managers it retains a mystique that Joni Mitchell would understand only too well.
Our ITSM Tools Live Demo Day, taking place on Wednesday 23 October is the perfect way for you to narrow down your search on finding the ideal tool for your service desk. With so many tools available choosing the right one can be extremely time consuming, but our ITSM Tool Demo Day is the ideal environment for seeing what is out there, discovering something new and can even help you to realise some of the needs of your service desk that have previously been overlooked.
2019-11-18 - 2019-11-19
The two day Conference features over 40 sessions covering agile ITSM; skills and professionalism; artificial intelligence; digital transformation; SIAM; well-being in the workplace; customer experience; continous improvement; and incident management, plus all the latest information on ITIL 4, VeriSM, and other sources of industry best practice.