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Events

SDI - ITSM Tools Live Demo Day - London
2019-02-20

Our ITSM Tools Live Demo Day, taking place on Wednesday 20 February is the perfect way for you to narrow down your search on finding the ideal tool for your service desk. With so many tools available choosing the right one can be extremely time consuming, but our ITSM Tool Demo Day is the ideal environment for seeing what is out there, discovering something new and can even help you to realise some of the needs of your service desk that have previously been overlooked.


SDI 19
2019-03-25

#SDI19 is the 32nd service desk conference hosted by SDI. Taking place over three days from 25-27 March 2019, this event will bring together a record number of IT service professionals from over twenty countries and from every industry imaginable. For three decades, SDI has been inspiring service desks to be brilliant by bringing the community together to be inspired by each other as well as a brilliant line-up of hand-picked speakers from both inside and outside the world of ITSM.


HDI Conference & Expo
2019-04-09

Annually, the HDI Conference & Expo features can't miss keynote speakers and industry-specific breakout sessions. Learning tracks and networking are designed around the specific needs of each area of technical service and support. The Expo Hall is packed with the innovative vendors you want on your short-list. Because HDI understands your needs, this conference is the best place to gather the tools you need to enhance your career and improve your organization's performance


SITS – The Service Desk & IT Support Show 2019
2019-05-01

The UK’s leading event for IT Service Management and Support professionals. The next event takes place on 1-2 May 2019 at ExCeL London. Over 3,700 IT decision makers will attend to meet the teams from the top industry vendors, keep up with the latest trends in over 60 seminars and world-class keynotes, and network with their professional peers.


Hornbill Insights 19
2019-06-19

Join us at Insights 19 for two days of learning, inspiring ideas, future insights and networking with your peers, industry experts, and like-minded individuals. Learn how people just like you are transforming their organizations with digital initiatives, enhancing employee and customer experiences and making life at work better for everyone.


SDI - ITSM Tools Live Demo Day - Birmingham
2019-10-23

Our ITSM Tools Live Demo Day, taking place on Wednesday 23 October is the perfect way for you to narrow down your search on finding the ideal tool for your service desk. With so many tools available choosing the right one can be extremely time consuming, but our ITSM Tool Demo Day is the ideal environment for seeing what is out there, discovering something new and can even help you to realise some of the needs of your service desk that have previously been overlooked.

Latest Posts

  • We are getting ready for INSIGHTS 19

    Feb 12, 2019
    News Item

    I am excited to tell you that we have been busy at Hornbill, planning and organizing our next annual conference, INSIGHTS 19. This event is the highlight of our year at Hornbill, as we create it for our community. It brings our customers, prospects,...

  • Love me Tender

    Jan 22, 2019
    Collaborative Service Management

     Although Elvis Presley and Vera Matson were given the credit, the principal writer of “Love me tender” was Ken Darby. At the time, Elvis’ publishing deal demanded that writers concede 50% of the credit for the song if they wanted Presley to record...

  • Be the change you so desperately seek!

    Sep 23, 2018
    Blog Posts

    I love the idea of this quote, attributed to the wise man Mahatma Gandhi this simple quote is profound because it strikes right at the heart of human behavior.   In every part of our lives, there is change, and most of it is outside of our control;...

  • Why do people struggle to follow processes?

    Aug 27, 2018
    Blog Posts

    Many a great manager has asked themselves the time-honored question; How do you make people follow procedures and not miss things?  Having more or less documented the processes, and having put them into your knowledge base tool, and having created...

  • Release Roundup - Customer Feedback

    Jul 30, 2018
    Release Roundup

    Hornbill is deployed using Continuous Delivery, and this means we typically make multiple incremental releases every week. As well as providing essential fixes, we also release new features as and when they become available. To supplement the more...

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