Intelligent support that talks your language

No searching. No queuing. No forms.
Just fast, conversational support that works for people.

Redefining the employee service experience

HAi User Assistant is an agentic-AI powered virtual support assistant for every employee in your organization. Instant access to services, support, and information—available 24 hours a day. Let HAi User Assistant look after the routine work.

Automate 80% of routine interactions and 60% of fulfilment actions

HAi User Assistant

Conversational AI is rapidly becoming the preferred way for employees to access help, services, and information. Give employees instant, personalized support through natural conversations across the channels they already use.

Agentic AI virtual agents understand intent, take action, resolve issues proactively, and deliver fast, consumer-grade experiences at scale—reducing pressure on service desk teams while improving employee satisfaction.

Automate up to 80% of routine interactions
Solve 60% of employee issues instantly, without human escalation
Improve the employee experience
Slash employee wait time
Let agents focus on novel issues, improvements, and new projects.

Transform service experience. Transform operations. Transform work itself.

Give employees a simple, conversational way to get the help they need, while diverting thousands of hours of routine transactional and operational tasks away from your service desk.

AI-powered employee support

Give employees instant answers, faster resolutions, and effortless support through conversational AI.

Microsoft Teams integration

Give your people instant access to support in a channel they already use.

Multiply your service desk capacity

Scale your service desk instantly with AI virtual agents that never stop supporting employees.

Why Hornbill…

We’re saving thousands of hours each year by automating low-value interactions.”

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HAi User Assistant in your portal

Hornbill's HAi User Assistant lets your employees get instant access to services, support, and information—right from the home screen of your portal.

Conversational AI transforms the service experience, replacing searches, web forms, FAQs and how-to knowledge articles with a simple, unified, natural language experience.

HAi User Assistant in Microsoft Teams

Hornbill's HAi User Assistant integrates into Microsoft Teams to put support where your employess are. That means instant access to services, support, and information without leaving their primary workspace.