AI governance

Move forward with confidence with Hornbill's built-in AI governance capabilities

Intelligent governance and embedded controls prevent over-reach and ensure AI operates within clearly defined boundaries. Every AI-powered action and interaction is controlled, secure, auditable and traceable.

Complete visibility and control over AI

HAi Governance Studio

Hornbill Service Manager has AI governance built in. AI oversight is embedded into the archtecture. HAi Governance Studio is your AI command center—a comprehensive suite of AI governance tools that give you unparalled visibility and control.

HAi Access lets you define which people and teams can use which AI features.
HAi Control gives you freedom to set your own guardrails to control AI access to systems and data.
HAi Agent Manager gives you granular control over the individual AI agents in the HAi Agent Suite
Human-in-the-Loop empowers you with control over when and where human escalation is enforced before agentic AI takes action.
HAi Reporting Gives you full audit capability—from individual actions and transactions to aggregated reports.
HAi Value Dashboard gives you visibilitiy of AI usage and quantified benefits.

Why Hornbill…

We’re saving thousands of hours each year by automating low-value interactions.”

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What you get in the HAi Governance Studio

HAi Access

Control human access to AI

HAi Access gives you complete control over how people interact with AI across your organization. Built on role-based access control (RBAC) principles, it ensures employees only have access to the AI capabilities, systems, and data appropriate to their role—helping prevent overreach and supporting least-privilege security models.

HAi Access also supports contextual restrictions based on factors such as time, location, and device, allowing organizations to apply additional layers of governance and protection where needed.

NEEDS A FRESH SCREENSHOT HERE: HAi CONFIGURATION (WHO CAN DO WHAT)

HAi Control

Control AI access to systems and data

HAi Control helps organizations govern exactly how AI interacts with systems, services, and data. Built with layered security and compliance guardrails, it ensures agentic AI operates within clearly defined boundaries—preventing privilege overreach and reducing operational risk.

Security exclusions and policy controls help ensure AI only operates within approved limits, while maintaining the flexibility needed to deliver fast, intelligent automation at scale.

Input and output guardrails protect against prompt injection and hallucination.

HAi Agent Manager

Control AI agents in the HAi suite

HAi Agent Manager gives organizations a single place to configure, govern, and monitor the multiple AI agents that make up the HAi Agent suite.

With it, you can adjust agent behaviors, tune configuration settings, and access agent-specific analytics.

Human-in-the-loop

Enforce human escalation before action

Define what AI agents are allowed to access, what actions they can take, and where human approval or escalation is required.

Configure approval thresholds, escalation paths, and human-in-the-loop checkpoints to ensure sensitive, high-risk, or business-critical actions are always reviewed by the right people before execution. This allows organizations to safely scale agentic AI capabilities while maintaining operational control, security, compliance, and accountability.

HAi Value Dashboard

Track adoption, usage, and savings

The HAi Value Dashboard gives you a clear, real-time view of the impact AI is delivering across your service operations.

Automatically tracking AI usage, time savings, adoption, and cost reduction, it helps organizations measure ROI without manual analysis or spreadsheets.

Identify your AI champions, monitor adoption trends, and understand where greater usage could unlock even more value—all through a simple, visual dashboard built directly into Hornbill.