Transforming public sector IT in the age of AI

Watch this 60 minute on-demand webinar, originally delivered to SOCITM members, with Nigel Martin, CRO at Hornbill. He explains why 'business as usual' ITSM won’t survive the era of agentic AI and what public sector organisations must do.

What you’ll learn:

Nigel will share data-driven insight from 1,600+ UK public sector organisations and 7M+ weekly data points to answer three critical questions:

1. Are we transforming fast enough and in the right way?
   The real headwinds facing UK public sector IT and service management.

2. Do we have the skills and structures to deliver the next wave of change?
   Analysis of 250+ live public sector ITSM job ads: what you’re actually recruiting for vs what you’ll really need.

3. What does agentic AI really mean for public sector service management?
   The latest global research on agentic AI, “zero tickets” and “zero data” frameworks.