Hornbill Blog

News that your product champion is leaving a customer organization is always a blow to a vendor, especially when that person has pushed the capabilities of the tool to deliver incredible value to their business. However, the news that they want to...

The pandemic was a galvanizing catalyst that provided us with the opportunity to accelerate the progress we have made in our Corporate Social Responsibility Program as we embrace our own mantra: . We have stepped up and committed to a Carbon Zero...

Despite the unusual year we've had so far, Team Hornbill has been hard at work introducing a series of brand new and exciting Hornbill Platform features.  This summary page highlights a number of these key features, along with a short description of...

Despite the unusual year we've had so far, Team Hornbill has been hard at work introducing a series of brand new and exciting Service Manager features. Throughout the last quarter, we have released a great mix of long-awaited functionality (such as...

Self-service empowers users to access key information and find help with routine issues when the Service Desk is unavailable. Users can keep track of the status of their requests and are presented with the right information to guide them through the...

As the world takes its first tentative steps out of lockdown, the pandemic has forced organizations to reassess their technology stacks and transformation strategies. Advice from global consultancy groups such as McKinsey could not be clearer: act...

2020 has been a year unlike any other. One which has seen the market wake up from years of comparative inertia to invest in and adopt new technology to enable the exponential shift to the remote economy and digital transformation. Change is the new...

  The impact of COVID-19 has fundamentally shifted the way organizations and businesses operates and investing in an effective self-service channel  will be essential. When implemented correctly, self service offers a fantastic opportunity to...

We have started the first half of 2020 with several exciting new features and functionality across various aspects of Service Manager. This summary introduces a number of the key ones and a short description of where to go to configure them.

In Part 3, my goal was to give you a sense of what I thought were some of the key management practices that would need to change and why. In this article I am going to address the challenges to making organisational-wide remote working productive in...