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We’re proud to announce the official launch of the Professional Hornbill Administrator Certification, the first credential designed to validate...
On June 11th, 2025, Hornbill Academy Connect brought together a diverse group of Hornbill Administrators, our Academy team, and subject matter...
AESSEAL, who have been a long-standing Hornbill customer, chose to upgrade from their on-premise Supportworks deployment. The team decided to look at...
The UK's biggest Service Desk and ITSM show is done for another year. As ever, this year's SITS event at London Excel was buzzing. If you couldn't...
In today's fast-paced digital workplace, organizations need to continuously evolve their service management capabilities to meet growing demands....
Join us for a day of immersive learning, peer-to-peer knowledge exchange, and actionable insights at our Academy Connect event on 11th June 2025, in...
Effective request management is all about clarity, efficiency, and communication. When dealing with service requests, a simple "Open" or "On Hold"...
Audience: This blog article is for Hornbill administrators who are confident workflow configurators.Hornbill’s workflow designer provides a...
Audience: This article is for Hornbill Administrators, particularly those who are responsible for reporting and configuring Workflows. In Hornbill,...
Enterprise Service Management (ESM) is about modernizing your corporate service ecosystem so that day-to-day service transactions and support...
Managing requests efficiently within a team is essential for any service desk or IT team. One of the most effective ways to achieve this is through ...
Automation within workflows is one of the most effective ways to ensure key tasks are completed without the need for manual intervention. In this...
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