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Effective request management is all about clarity, efficiency, and communication. When dealing with service requests, a simple "Open" or "On Hold"...
Audience: This blog article is for Hornbill administrators who are confident workflow configurators.Hornbill’s workflow designer provides a...
Audience: This article is for Hornbill Administrators, particularly those who are responsible for reporting and configuring Workflows. In Hornbill,...
Enterprise Service Management (ESM) is about modernizing your corporate service ecosystem so that day-to-day service transactions and support...
Managing requests efficiently within a team is essential for any service desk or IT team. One of the most effective ways to achieve this is through ...
Automation within workflows is one of the most effective ways to ensure key tasks are completed without the need for manual intervention. In this...
It means "Enterprise Services Platform", its basically the codename we use to identify the "Hornbill Platform", previously used as an internal...
Machine Learning (ML) makes a broad set of AI-driven scenarios possible—beyond the generic capabilities of Generative AI. By applying proprietary...
Creating insightful, actionable reports is very important for effective service management. Hornbill offers powerful tools that simplify the...
Quantifying the value of AI in ITSM is easier than you think. Hornbill Service Manager includes a unique AI Value Dashboard—giving you a clear view...
Shadow AI is the use of unsanctioned and deliberately hidden use of AI within an organization. Like “shadow IT” (employees using unauthorized...
Becoming a citizen developer in your organisation only involves developing specific skills, leveraging the right tools, and fostering a supportive...
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