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Introduction Are you getting the most out of your service management practices? If your answer is "no" or if you're not sure, then don’t worry –...
News that your product champion is leaving a customer organization is always a blow to a vendor, especially when that person has pushed the...
Landmark Information Group is the UK’s leading provider of legal products and data supply to the UK property market. During the second half of 2019,...
I first met Andy Gilbert in person at our Hornbill Insights event last year. Wessex Water had just wrapped up the final stage of their ITSM tool...
This week I had a chat with Philippa Smith, at City of York Council, who kindly agreed to answer some questions about the progress they have made...
Toyota Motorsport GmbH is a unique high-performance testing and development facility located in the centre of Europe; in Cologne, Germany,...
I visited the Victoria & Albert Museum recently to record a short video with Grant Fettis (Change Manager) and Chris Nutt (IT Service Desk...
Waltham Forest Council have been a long-standing Hornbill customer with an on-premise Supportworks deployment. Although the heavily customised...
In June 2016, Lee Mcdermott visited the SITS event in London to look at the latest versions of ITSM solutions in the market. After reviewing several...
Crown Packaging is the leader in metal packaging technology and the number one producer of food cans and metal vacuum closures in the world. In...
People will tell you “there is no such thing as a free lunch" and this story is such a great example of that. Paul and the team at Vinci PLC have...
One of the best things about my job is getting the opportunity to work with great companies who are doing interesting things, and at Hornbill I am...
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