Introduction
Are you getting the most out of your service management practices?
If your answer is "no" or if you're not sure, then don’t worry – you’re not alone. In fact, 75% of survey respondents within the global ITSM community noted that their continual improvement and innovation was either weak, bad, or poor [1].
At Hornbill, we understand that education is not the only solution, but it's undeniably a game-changer. It might be no coincidence that 75% of respondents to the same ITSM survey [1] also rated their approaches to training and its outcomes from weak to poor.
More encouragingly, customers who receive structured training not only use a product 70% more often but are also 56% more likely to adopt new features, and 90% more likely to work independently [2]. This translates to significant savings on support, consultancy, and other services-related costs.
The power of learning at every stage
Learning is your ally at every stage of your Hornbill journey. Whether you're evaluating, onboarding, striving for increased productivity, nurturing innovation, or aiming for growth, education plays a pivotal role. It's a critical buying criterion that sets you up for success, guides you through the onboarding process, makes you self-sufficient, inspires innovative thinking, and ultimately leads to expansion and growth.
Introducing Hornbill Academy
We’re thrilled to introduce Hornbill Academy, our brand-new on-demand education platform.
Watch this video for an overview:
Our mission is simple - to empower you and your teams in two key ways:
- Learn in the flow of work.
Hornbill Academy provides on-demand learning that seamlessly integrates into your daily tasks. We understand that sometimes you need answers on the spot. Our bite-sized lessons, combined with knowledge checks, reinforce key concepts and best practices, allowing you to access and revisit knowledge when you need it. This approach enhances your productivity and problem-solving capabilities, ensuring that you make the most out of your Hornbill experience.
- Unlock innovation with new skills.
We're committed to equipping you with the knowledge and skills to leverage our technology creatively. Our goal is to empower you to drive innovation and maximize the potential of Hornbill within your business. Using a tool is one thing, but using it wisely has a far-reaching impact. That's why our learning experiences focus on embedding ideas and stimulating innovation, ensuring that you're not just a user but a visionary in your field.
What to expect from Hornbill Academy
Our approach is built around your needs to include:
Engaging and accessible content
We deliver short, bite-sized lessons with knowledge checks to reinforce your understanding of key concepts and best practices.
Role-based learning
Looking ahead, we’ll be expanding our role-based learning to ensure that you and your teams receive education tailored to your specific needs and responsibilities.
Conceptual-style learning
We go beyond simply teaching you how to use our tools. Teaching concepts and best practices, we aim to inspire innovative thinking, encouraging you to apply your newfound knowledge creatively in your daily work - with credentials awarded as you progress.
Get learning!
Visit the academy to begin your journey to innovating the future of your service management and workplace automations.
If you are evaluating Hornbill and would like to see what’s on offer, contact our team today for a demo.
References
- Wilkinson, 2023. ITSM Challenges Survey. ITSM Tools.
- Manning-Chapman, 2017. Gauging Value - Answering the Training/Adoption Question. Technology Services Industry Association TSIA-03394.
