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Effective request management is all about clarity, efficiency, and communication. When dealing with service requests, a simple "Open" or "On Hold"...
Audience: This article is for Hornbill Administrators, particularly those who are responsible for reporting and configuring Workflows. In Hornbill,...
Managing requests efficiently within a team is essential for any service desk or IT team. One of the most effective ways to achieve this is through ...
Automation within workflows is one of the most effective ways to ensure key tasks are completed without the need for manual intervention. In this...
Creating insightful, actionable reports is very important for effective service management. Hornbill offers powerful tools that simplify the...
In any organization, quick access to relevant data is key to making informed decisions and staying productive. With Hornbill's Views feature, you can...
User experience plays a crucial role in the success of any software platform. In this blog post, we'll explore how Hornbill empowers users to elevate...
Customize requests effortlessly with Routing Rule Templates in Hornbill Managing incoming requests efficiently is crucial for any...
Maximizing Collaboration: Integrating Hornbill Service Manager with Workspaces Seamless updates across platforms With the integration of...
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