Posts about Academy

Case Study: How Shaw Trust transformed self-service with Hornbill Academy

In today's fast-paced digital workplace, organizations need to continuously evolve their service management capabilities to meet growing demands....

Hornbill Academy Connect: A day of learning and networking this June

Join us for a day of immersive learning, peer-to-peer knowledge exchange, and actionable insights at our Academy Connect event on 11th June 2025, in...

Enhancing request management with sub statuses in Hornbill

Effective request management is all about clarity, efficiency, and communication. When dealing with service requests, a simple "Open" or "On Hold"...

What is an Entity in Hornbill?

Audience: This article is for Hornbill Administrators, particularly those who are responsible for reporting and configuring Workflows. In Hornbill,...

Streamlining Request assignments with Hornbill Service Manager

Managing requests efficiently within a team is essential for any service desk or IT team. One of the most effective ways to achieve this is through ...

Automate request creation from Workflows in Service Manager

Automation within workflows is one of the most effective ways to ensure key tasks are completed without the need for manual intervention. In this...

Hornbill Reports: Creating reports using an Entity

Creating insightful, actionable reports is very important for effective service management. Hornbill offers powerful tools that simplify the...

Unlock efficiency with Autotasks: Automate with ease using Custom Buttons

Leveraging Linked Requests in Service Manager

Maximize Efficiency with Custom Views in Hornbill

In any organization, quick access to relevant data is key to making informed decisions and staying productive. With Hornbill's Views feature, you can...

Form Enhancements in Hornbill: Images and Variables

User experience plays a crucial role in the success of any software platform. In this blog post, we'll explore how Hornbill empowers users to elevate...

Email Routing Rule Templates in Hornbill

Customize requests effortlessly with Routing Rule Templates in Hornbill Managing incoming requests efficiently is crucial for any...