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We are getting ready for INSIGHTS 19

I am excited to tell you that we have been busy at Hornbill, planning and organizing our next annual conference, INSIGHTS 19. This event is the highlight of our year at Hornbill, as we create it for our community. It brings our customers, prospects,...


Love me Tender

 Although Elvis Presley and Vera Matson were given the credit, the principal writer of “Love me tender” was Ken Darby. At the time, Elvis’ publishing deal demanded that writers concede 50% of the credit for the song if they wanted Presley to record...


Be the change you so desperately seek!

I love the idea of this quote, attributed to the wise man Mahatma Gandhi this simple quote is profound because it strikes right at the heart of human behavior.   In every part of our lives, there is change, and most of it is outside of our control;...


Why do people struggle to follow processes?

Many a great manager has asked themselves the time-honored question; How do you make people follow procedures and not miss things?  Having more or less documented the processes, and having put them into your knowledge base tool, and having created...


Release Roundup - Customer Feedback

Hornbill is deployed using Continuous Delivery, and this means we typically make multiple incremental releases every week. As well as providing essential fixes, we also release new features as and when they become available. To supplement the more...


SPOTLIGHT: Toyota Motorsport GmbH

Toyota Motorsport GmbH is a unique high-performance testing and development facility located in the centre of Europe; in Cologne, Germany, specialising in high technology. TMG is a wholly-owned subsidiary of the Toyota Motor Corporation and offers...


GOSH – Improving IT to help clinicians provide better care to children

Service improvement is important to every organization, but it is critical to Great Ormond Street Hospital IT teams, as they support the fantastic people who look after poorly children. Our last blog post described how the IT teams at Great Ormond...


Hornbill supports Digital Transformation at Great Ormond Street Hospital

Great Ormond Street Hospital for Children NHS Foundation Trust (GOSH) is a national centre of excellence in the provision of specialist children's health care, delivering the widest range of specialist care of any children's hospital in the UK. It...


Managing Organisations in Customer Manager

Hornbill Customer manage provides a collaborative environment for managing your business to business customer relationships. The Organisation records in Customer Manager offer the ability for users to collaborate on each individual organization....


Searching for Requests in Service Manager

Hornbill's Service Manager offers a number of search features for locating requests held within Service Manger.  These include options from using simple filters to creating complex search conditions. The Global Search located at the top of the...