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Deliver the HR Service experience your employees deserve - Part 6

The sixth blog post in this series covers the important topics of defining your services, building your Service Catalog and request types, and how to leverage User Stories to ensure that your HR Service Management solution has the right...


Deliver the HR Service experience your employees deserve - Part 5

The fifth blog post in this series explains some of the challenges that are often not factored in, and how anticipating them early on will lead to smoother and more successful adoption of HR Service Management.


Deliver the HR Service experience your employees deserve - Part 4

The third blog post in this series provided advice on getting feedback from employees and also highlighted the top challenges that recruiting managers face when dealing with HR. This fourth blog post describes some useful techniques that allow you...


Deliver the HR Service experience your employees deserve - Part 3

Following on from the first and second posts in this series, this third post explains the steps that should be taken early on to understand the problems that need to be addressed by HR Service Management.


Deliver the HR Service experience your employees deserve - Part 2

The last blog post in this series explained that companies who invest in their employee experience, on average, generate four times more profit and over double the revenue of those that don’t. Therefore, it’s no surprise that executives are...


Deliver the HR Service Experience your employees deserve - Part 1

I recently had the pleasure of working on a Smart Guide: Deliver the HR Service Experience your employees deserve with Samantha Eaton. Sam has over 25 years’ experience in transforming service delivery within the public sector. In the Smart Guide,...


We are getting ready for INSIGHTS 19

I am excited to tell you that we have been busy at Hornbill, planning and organizing our next annual conference, INSIGHTS 19. This event is the highlight of our year at Hornbill, as we create it for our community. It brings our customers, prospects,...


Love me Tender

 Although Elvis Presley and Vera Matson were given the credit, the principal writer of “Love me tender” was Ken Darby. At the time, Elvis’ publishing deal demanded that writers concede 50% of the credit for the song if they wanted Presley to record...


Be the change you so desperately seek!

I love the idea of this quote, attributed to the wise man Mahatma Gandhi this simple quote is profound because it strikes right at the heart of human behavior.   In every part of our lives, there is change, and most of it is outside of our control;...


Why do people struggle to follow processes?

Many a great manager has asked themselves the time-honored question; How do you make people follow procedures and not miss things?  Having more or less documented the processes, and having put them into your knowledge base tool, and having created...