Posts about Automation

Unify and automate: The keys to a modern enterprise service ecosystem

Enterprise Service Management (ESM) is about modernizing your corporate service ecosystem so that day-to-day service transactions and support...

Streamlining Request assignments with Hornbill Service Manager

Managing requests efficiently within a team is essential for any service desk or IT team. One of the most effective ways to achieve this is through ...

Automate request creation from Workflows in Service Manager

Automation within workflows is one of the most effective ways to ensure key tasks are completed without the need for manual intervention. In this...

Get your head around AI in ITSM

Infusing AI power into ITSM is transforming the way interactions and ITSM operations happen – driving new experiences for service consumers and...

Pioneering AI-driven ITSM: Our Hornbill AI Lab

The infusion of AI into Hornbill Service Manager is an opportunity for us to deliver game-changing value to customers by automating a broad range...

Improve your Employee Experience (EX) with AI

Service experience isn’t about what is delivered. It’s about how. The outcome is important, but customers and employees want convenience, speed,...

Boost your service desk agent experience with AI-driven ITSM

Looking after the IT people you already have is the best way to solve the IT skills shortage.

Unlock efficiency with Autotasks: Automate with ease using Custom Buttons

Agent deflection with AI

A virtual agent delivers a new, intuitive user experience - diverting thousands of calls and tasks away from your service desk team.

What happened at our London and Manchester user groups?

After the success of our in-person Hornbill User Group events at the end of last year, we decided to continue these events. A few weeks ago, we...

Hyperautomation in ITSM...and where AI fits in

What is hyperautomation? And what does it mean to ITSM? Hyperautomation means automation that goes above and beyond current, individual technology...

How to boost agent efficiency with AI

AI-powered agent tools are changing how a service desk agent’s day looks and feels - disrupting the agent experience by augmenting and...