Posts about Automation (2)

How to boost agent efficiency with AI

AI-powered agent tools are changing how a service desk agent’s day looks and feels - disrupting the agent experience by augmenting and...

Introducing HAi – Hornbill’s suite of AI-driven efficiency tools

Get practical AI tools that service desk agents can use every day - without the need for setup and training.

How to automate SLA Selection

Simplify and accelerate Service Level Management with automated selection of SLAs As a Hornbill Service Manager user, you manage a portfolio of...

6 digital transformation challenges and how automation helps you overcome them

Digital transformation remains the big buzz word in business—and it’s not going away. But digital transformation isn’t really a new thing, just a new...

Work automation is the game-changing tech you can use right now

According to the 2022 State of the CIO survey, 46% of CIOs are pushing to increase operational efficiency (up from 34% in 2021). The pressure is on...

ITSM is going to get tougher in 2023

81% of IT people say the work is getting harder. This will have a profound impact on an organization’s ability to execute on their digital agenda. IT...

Enterprise automation is the biggest transformation opportunity for the 2020s

Why you need enterprise automation A fast pace of change is the key to business survival and success. In a global economy, competition has never been...

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