Automating SLA Selection
- Written by James Ainsworth on Jan 13, 2018
For each service that you offer, you may find that you need to provide multiple Service Level Agreements. This video takes you through how Hornbill Service Manager works with SLA rules to automatically apply an appropriate SLA to each request.
The Service Level Agreement Rules take away all the guess work that you have when manually selecting an SLA. Rules can be built with a variety of conditions to ensure that the correct SLA is applied every time.