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Becoming a citizen developer in your organisation only involves developing specific skills, leveraging the right tools, and fostering a supportive...
With the emergence of software systems for business in the 2000’s that were designed to be more configurable by customers without needing to be a...
Get practical AI tools that service desk agents can use every day - without the need for setup and training.
Digital transformation remains the big buzz word in business—and it’s not going away. But digital transformation isn’t really a new thing, just a new...
81% of IT people say the work is getting harder. This will have a profound impact on an organization’s ability to execute on their digital agenda. IT...
Why you need enterprise automation A fast pace of change is the key to business survival and success. In a global economy, competition has never been...
In Part 2, I tabled the idea that a transition to remote working will be difficult for many organizations, because I think it’s very important to...
In Part 1, I introduced the idea that Remote Working seems simple, and this could be the new normal for many organizations who have a workforce made...
On March 23rd 2020, I put out a general company communication that *all* staff should work from home with immediate effect, and until further notice...
Last week, in the first video of this series, Nick Brailsford, from South Yorkshire Passenger Transport Executive explained the build up to the...
Last week, I wrote an article for ITSM.Tools and voiced my opinion on how COVID-19 might impact the future of ITSM. I received lots of comments about...
4 Elements to Include in your Transformation Strategy Despite significant progress and innovation within the ITSM tools market, firefighting remains...
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