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Digital Transformation

COVID-19: How is the Service Desk coping with home working?

Last week, in the first video of this series, Nick Brailsford, from South Yorkshire Passenger Transport Executive explained the build up to the COVID-19 lockdown, and the sterling efforts from IT teams to get everyone working from home. That period...


COVID-19: How has IT responded?

Last week, I wrote an article for ITSM.Tools and voiced my opinion on how COVID-19 might impact the future of ITSM. I received lots of comments about the article, including a couple from customers on LinkedIn. When I responded to these comments, I...


Escaping Your Firefighting Loop

4 Elements to Include in your Transformation Strategy Despite significant progress and innovation within the ITSM tools market, firefighting remains a serious issue for most service delivery teams.

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