Posts about Workflow

Optimize your workflows with custom lookups

Audience: This blog article is for Hornbill administrators who are confident workflow configurators.Hornbill’s workflow designer provides a...

Unify and automate: The keys to a modern enterprise service ecosystem

Enterprise Service Management (ESM) is about modernizing your corporate service ecosystem so that day-to-day service transactions and support...

Streamlining Request assignments with Hornbill Service Manager

Managing requests efficiently within a team is essential for any service desk or IT team. One of the most effective ways to achieve this is through ...

Automate request creation from Workflows in Service Manager

Automation within workflows is one of the most effective ways to ensure key tasks are completed without the need for manual intervention. In this...

Unlock efficiency with Autotasks: Automate with ease using Custom Buttons

Introducing HAi – Hornbill’s suite of AI-driven efficiency tools

Get practical AI tools that service desk agents can use every day - without the need for setup and training.

6 digital transformation challenges and how automation helps you overcome them

Digital transformation remains the big buzz word in business—and it’s not going away. But digital transformation isn’t really a new thing, just a new...

Work automation is the game-changing tech you can use right now

According to the 2022 State of the CIO survey, 46% of CIOs are pushing to increase operational efficiency (up from 34% in 2021). The pressure is on...

Enterprise automation is the biggest transformation opportunity for the 2020s

Why you need enterprise automation A fast pace of change is the key to business survival and success. In a global economy, competition has never been...