Self-Service

Self-service empowers users to access key information and find help with routine issues when the Service Desk is unavailable. Users can keep track of the status of their requests and are presented with the right information to guide them through the...

As the world takes its first tentative steps out of lockdown, the pandemic has forced organizations to reassess their technology stacks and transformation strategies. Advice from global consultancy groups such as McKinsey could not be clearer: act...

  The impact of COVID-19 has fundamentally shifted the way organizations and businesses operates and investing in an effective self-service channel  will be essential. When implemented correctly, self service offers a fantastic opportunity to...