Posts about Collaboration

Remote Working Part 4: – Collaboration Tools, Systems and Employee Business Value Metrics

In Part 3, my goal was to give you a sense of what I thought were some of the key management practices that would need to change and why. In this...

5 ways to make collaboration successful

Today, as the world changes around us, literally hour-by-hour, IT is faced with enabling the greatest economic transition in world history. We face...

7 Years Later How Has Collaboration Changed Hornbill?

The year was 2012 and at Hornbill, collaborating was pilling into a meeting room with remote workers dialled on a conference phone and knowledge...

Reduce the administrative burden associated with ITSM

on administration, and there are a number of things to look for in your new solution.• No more upgrades. The process of upgrading shouldn’t require...

Reduce process complexity

In this blog series we’re looking at strategies for simplifying IT to better meet user expectations and add more business value. I’d like to focus...

BYOD step 6: embrace the opportunity to transform ITSM

Service desk teams are under intense pressure to get BYOD right. If they succeed, the benefits will be far-reaching. By following the steps I’ve...

BYOD step 5: self-service and collaboration

My last blog post discussed the fact that business can avoid the need for the service desk team to have detailed knowledge of every device,...

BYOD step 4: use existing knowledge and resources

Mobile technologies have proliferated to the point where it’s impossible for any service desk team to know every detail about every smartphone and...

BYOD step 3: define what you support

ITSM, for better or worse, has largely been about creating an absolute structure for managing business services: if action X takes place, process Y...

BYOD step 2: stop, look and listen

BYOD is a source of fear for many organizations, not least because it seems to threaten the service desk with a support burden that’s of unknown...

BYOD Step 1: Acceptance

IS BYOD the scourge of the service desk, or could it become the saviour? If we look at how service desks have evolved over the years, surely this is...

Fear of the BYOD invasion

A study from Hornbill suggests 40% of the working population are already using unauthorized technology for work purposes. Different studies show...

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