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Collaboration (2)

BYOD Step 1: Acceptance

IS BYOD the scourge of the service desk, or could it become the saviour? If we look at how service desks have evolved over the years, surely this is just the next logical step? The reason why BYOD causes such a dilemma for service desks is that for...


Fear of the BYOD invasion

A study from Hornbill suggests 40% of the working population are already using unauthorized technology for work purposes. Different studies show different results, but the evidence for a BYOD invasion is all around us: tablets and smartphones,...


Collaboration tools: an integrated, unified approach is the way to go

There is now plenty of research to support the business value of collaboration – particularly in terms of productivity and performance improvements. Some of the evidence comes from analysts of the caliber of Aberdeen Group, or respected...


Don’t let your business become a tower of Babel

Companies of all sizes are finding they need to work globally. Large enterprises will by necessity cover a number of territories, each with its own languages, customs and expectations. For most companies, the process of globalization will only...


What does “social” technology have to teach ITSM?

It’s a truism that “millennials” have grown up with social media – and many older employees also spend an increasing proportion of their leisure time in this world, much to the chagrin of students who encounter their parents on Facebook. At work,...


Tangible benefits from collaboration

A bit like “partnership”, the word “collaboration” has become overused and may evoke nebulous, “new age” notions. Experience suggests, though, that there are hard benefits to be had, and there is research to back up this observation. Aberdeen...