Posts about Collaboration (2)

How to simplify the challenges of modern ITSM

In this series of blog entries, I’ll be looking at how ITSM has fallen behind the rapid pace of technological change and the heightened expectations...

SDI Awards Finalist - Best implementation of an ITSM solution

In partnership with our customer, Aylesbury Vale District Council, Hornbill is delighted to announce that we have been chosen as finalists in the...

5 tips for integrating self-service and collaboration into your shift-left strategy

As my final contribution to this series about the whys and hows of a shift-left strategy, I’d like to offer some tips on getting the most from...

The role of ITSM people in a shift-left world

In previous blog posts I’ve been discussing the concept of shift-left in service and how we can enhance it by adding in self-service and...

21st century ITSM – is it really worth the trouble?

I’ve been drawing on a recent Aberdeen Group research report to explain what distinguishes best-in-class ITSM, or ‘21st century ITSM’ as Aberdeen...

So how does an ITSM function get to be best in class?

Prompted by Aberdeen Group’s report Embracing 21st Century ITSM, I’ve been thinking about the causes of end-user dissatisfaction with IT support....

End-users – what upsets them and what makes them happy?

If you run an ITSM operation and your users seem unhappy, you’re not alone. As I discussed last time, a recent Aberdeen Group report,Embracing 21st...

Getting away from ’old school’ ITSM

A new report from Aberdeen Group, Embracing 21st Century ITSM by Jim Rapoza, uncovers some quite alarming facts about user attitudes to ITSM. In...

Summing up collaborative ITSM

We've now come to the end of this short series in which I’ve been looking at the whys and wherefores of collaborative ITSM. I’d now just like to sum...

Collaborative ITSM – is it really worth the effort?

In this blog series I’ve been looking at some findings from a recent report, Building the Connected IT Service Organization by Jim Rapoza of...

Collaboration has to be more than a bolt-on

In my last post, I discussed why collaborative ITSM is such a strong response to current user needs and expectations. This time I want to talk about...

What users want – and what they currently get

In my last post I introduced you to a recent Aberdeen Group report, Building the Connected IT Service Organization by Jim Rapoza. This time I’d like...

Subscribe to our Blog

Stay up to date with the latest news on Enterprise Service Management and collaboration

We care about the protection of your data. Read our Privacy Policy.

Thanks for Subscribing to our Blog.