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Digital transformation remains the big buzz word in business—and it’s not going away. But digital transformation isn’t really a new thing, just a new...
According to the 2022 State of the CIO survey, 46% of CIOs are pushing to increase operational efficiency (up from 34% in 2021). The pressure is on...
I see this explanation in one form or another everywhere. While it is true that many concepts in ESM have been proven and matured in the context of...
Customer Experience (CX) and Employee Experience (EX) are critical to business success We live in an experience economy. The experience that...
81% of IT people say the work is getting harder. This will have a profound impact on an organization’s ability to execute on their digital agenda. IT...
Why you need enterprise automation A fast pace of change is the key to business survival and success. In a global economy, competition has never been...
What is Enterprise Service Management? Every organization has its own service ecosystem—the collective set of all services that it provides to...
As 2022 rolls closer to a close the development team are still hard at work but we are just going to highlight some of the new features delivered...
Here are a few of the new features the development teams have released in Q3 2022. Platform It is now possible to enable two-factor authentication...
Service Manager When adding a field to a custom form in Intelligent Capture it's now possible to provide a list of all Organisations, this allows the...
The team kicked off development for 2022 with the release of our refreshed administration interface, its been moved inside the core product and no...
News that your product champion is leaving a customer organization is always a blow to a vendor, especially when that person has pushed the...
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