Hornbill Blog

Welcome to our Blog! Here you will find the latest tailor-made articles to help guide you through your ESM Journey.

SPOTLIGHT: City of York Council – Taking ICT to the next level

This week I had a chat with Philippa Smith, at City of York Council, who kindly agreed to answer some questions about the progress they have made...

What is the role of Service Transition, and should we be making it redundant?

I attended an excellent session yesterday at the University of Oxford, which was organized by itSMF UK and the Service Transition SIG. The topic for...

7 Years Later How Has Collaboration Changed Hornbill?

The year was 2012 and at Hornbill, collaborating was pilling into a meeting room with remote workers dialled on a conference phone and knowledge...

INTEGRATION: Sharing Google Drive Files direct from a Workflow

Here at Hornbill, we are passionate about providing easy to use, out of the box integrations with as many providers as possible. We have already...

Deliver the HR Service experience your employees deserve - Part 9

Celebrate success and prepare for continual improvement The final blog post in this series provides some ideas on how to measure early success and...

Deliver the HR Service experience your employees deserve - Part 8

Marketing your services This penultimate blog post in this series discusses the important task of marketing your services.

Deliver the HR Service experience your employees deserve - Part 7

Determine your preferred release strategy

Deliver the HR Service experience your employees deserve - Part 6

The sixth blog post in this series covers the important topics of defining your services, building your Service Catalog and request types, and how to...

Deliver the HR Service experience your employees deserve - Part 5

The fifth blog post in this series explains some of the challenges that are often not factored in, and how anticipating them early on will lead to...

Deliver the HR Service experience your employees deserve - Part 4

The third blog post in this series provided advice on getting feedback from employees and also highlighted the top challenges that recruiting...

Deliver the HR Service experience your employees deserve - Part 3

Following on from the first and second posts in this series, this third post explains the steps that should be taken early on to understand the...

Deliver the HR Service experience your employees deserve - Part 2

The last blog post in this series explained that companies who invest in their employee experience, on average, generate four times more profit and...

Subscribe to our Blog

Stay up to date with the latest news on Enterprise Service Management and collaboration

We care about the protection of your data. Read our Privacy Policy.

Thanks for Subscribing to our Blog.