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Introduction Are you getting the most out of your service management practices? If your answer is "no" or if you're not sure, then don’t worry –...
See the latest advancements and improvements to the Hornbill platform.
The Hornbill Quarterly Feature Update for Q2 2023 is here! Get ready to discover the latest advancements and improvements to our platform. From...
The Hornbill Quarterly Feature Update for Q1 2023 is here! Get ready to discover the latest advancements and improvements to our platform. From...
Digital transformation remains the big buzz word in business—and it’s not going away. But digital transformation isn’t really a new thing, just a new...
According to the 2022 State of the CIO survey, 46% of CIOs are pushing to increase operational efficiency (up from 34% in 2021). The pressure is on...
I see this explanation in one form or another everywhere. While it is true that many concepts in ESM have been proven and matured in the context of...
Customer Experience (CX) and Employee Experience (EX) are critical to business success We live in an experience economy. The experience that...
81% of IT people say the work is getting harder. This will have a profound impact on an organization’s ability to execute on their digital agenda. IT...
Why you need enterprise automation A fast pace of change is the key to business survival and success. In a global economy, competition has never been...
What is Enterprise Service Management? Every organization has its own service ecosystem—the collective set of all services that it provides to...
As 2022 rolls closer to a close the development team are still hard at work but we are just going to highlight some of the new features delivered...
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