Hornbill Blog

Searching for Requests in Service Manager

Hornbill's Service Manager offers a number of search features for locating requests held within Service Manger.  These include options from using simple filters to creating complex search conditions.

The Global Search located at the top of the browser is always available no matter which Hornbill app you are working in.  A combination of a text search, search tools, and advanced operations provides the flexibility needed for fast results.

The Request List in itself contains a number of easily accessible options such as the Quick Filter located on the Request List tool bar.  As this works within your request list, options such as sorting and exporting your results are also available.

There may also be a need for a more complex search to find something very particular whether it be a single request or a group of requests.  For this we have the Advanced Search.  A wide range of criteria can be selected to build different conditions for your search. 

Now you may find yourself searching the same criteria over and over again.  If this is the case you are able to save your Advanced  Search as a View.  This will then be available in your list of Views to be used when ever needed.

One additional feature for searching requests can be accessed from the keyboard using the Shift+Ctrl+F key combination.  No matter where you are in Hornbill you can access this search where you can can enter a full reference number and open the request.

Latest Posts

  • Deliver the HR Service Experience your employees deserve - Part 1

    Mar 19, 2019
    HR Service Management

    I recently had the pleasure of working on a Smart Guide: Deliver the HR Service Experience your employees deserve with Samantha Eaton. Sam has over 25 years’ experience in transforming service delivery within the public sector. In the Smart Guide,...

  • We are getting ready for INSIGHTS 19

    Feb 12, 2019
    News Item

    I am excited to tell you that we have been busy at Hornbill, planning and organizing our next annual conference, INSIGHTS 19. This event is the highlight of our year at Hornbill, as we create it for our community. It brings our customers, prospects,...

  • Love me Tender

    Jan 22, 2019
    Collaborative Service Management

     Although Elvis Presley and Vera Matson were given the credit, the principal writer of “Love me tender” was Ken Darby. At the time, Elvis’ publishing deal demanded that writers concede 50% of the credit for the song if they wanted Presley to record...

  • Be the change you so desperately seek!

    Sep 23, 2018
    Blog Posts

    I love the idea of this quote, attributed to the wise man Mahatma Gandhi this simple quote is profound because it strikes right at the heart of human behavior.   In every part of our lives, there is change, and most of it is outside of our control;...

  • Why do people struggle to follow processes?

    Aug 27, 2018
    Blog Posts

    Many a great manager has asked themselves the time-honored question; How do you make people follow procedures and not miss things?  Having more or less documented the processes, and having put them into your knowledge base tool, and having created...

Subscribe to our mailing list and keep up with our latest software updates.