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Service Manager Integration with a Workspace

One of the great things about having apps that can be installed on a collaboration platform is the ease of integration between the different features.  

Service Manager offers easy to configure integration that allows for automated updates from a request to be published to a workspace as a post or a comment. 

Using the BPM workflow,  a request can post different messages to a workspace as it progresses through its different stages.  This works particularly well when a request has been raised from a workspace post as a result of the discussion. 


James Ainsworth

Written by James Ainsworth

Managing requirements for the Hornbill family of applications