Service Manager Integration with a Workspace
- Written by James Ainsworth
- on Dec 2, 2016
One of the great things about having apps that can be installed on a collaboration platform is the ease of integration between the different features.
Service Manager offers easy to configure integration that allows for automated updates from a request to be published to a workspace as a post or a comment.
Using the BPM workflow, a request can post different messages to a workspace as it progresses through its different stages. This works particularly well when a request has been raised from a workspace post as a result of the discussion.