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Landmark Information Group is the UK’s leading provider of legal products and data supply to the UK property market. During the second half of 2019,...
We kicked off the first half of 2020 with several exciting new features and functionality across various aspects of the Hornbill Platform. This...
In Part 2, I tabled the idea that a transition to remote working will be difficult for many organizations, because I think it’s very important to...
In Part 1, I introduced the idea that Remote Working seems simple, and this could be the new normal for many organizations who have a workforce made...
On March 23rd 2020, I put out a general company communication that *all* staff should work from home with immediate effect, and until further notice...
I first met Andy Gilbert in person at our Hornbill Insights event last year. Wessex Water had just wrapped up the final stage of their ITSM tool...
Last week, in the first video of this series, Nick Brailsford, from South Yorkshire Passenger Transport Executive explained the build up to the...
Today, as the world changes around us, literally hour-by-hour, IT is faced with enabling the greatest economic transition in world history. We face...
Last week, I wrote an article for ITSM.Tools and voiced my opinion on how COVID-19 might impact the future of ITSM. I received lots of comments about...
4 Elements to Include in your Transformation Strategy Despite significant progress and innovation within the ITSM tools market, firefighting remains...
Whilst people argue whether government responses to delay the spread of COVID-19 have been adequate, any measures that are being implemented now,...
A couple of weeks ago, I caught up with Marc Littlefair, IT Services Manager at BTG Plc, to follow up on the excellent session he delivered at ...
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