Hornbill Blog

Welcome to our Blog! Here you will find the latest tailor-made articles to help guide you through your ESM Journey.

SPOTLIGHT: Landmark - Rapid delivery and automation drives IT value

Landmark Information Group is the UK’s leading provider of legal products and data supply to the UK property market. During the second half of 2019,...

Hornbill Platform Quarterly Feature Update 2020 Q1 and Q2

We kicked off the first half of 2020 with several exciting new features and functionality across various aspects of the Hornbill Platform. This...

Remote Working Part 3: – Key management practices that must change

In Part 2, I tabled the idea that a transition to remote working will be difficult for many organizations, because I think it’s very important to...

Remote Working Part 2: – The “New Normal” is unlikely to happen for most organizations!

In Part 1, I introduced the idea that Remote Working seems simple, and this could be the new normal for many organizations who have a workforce made...

Remote Working Part 1: Is working from home really this simple?

On March 23rd 2020, I put out a general company communication that *all* staff should work from home with immediate effect, and until further notice...

SPOTLIGHT: Wessex Water – Self-sufficient IT enablement

I first met Andy Gilbert in person at our Hornbill Insights event last year. Wessex Water had just wrapped up the final stage of their ITSM tool...

COVID-19: How is the Service Desk coping with home working?

Last week, in the first video of this series, Nick Brailsford, from South Yorkshire Passenger Transport Executive explained the build up to the...

5 ways to make collaboration successful

Today, as the world changes around us, literally hour-by-hour, IT is faced with enabling the greatest economic transition in world history. We face...

COVID-19: How has IT responded?

Last week, I wrote an article for ITSM.Tools and voiced my opinion on how COVID-19 might impact the future of ITSM. I received lots of comments about...

Escaping Your Firefighting Loop

4 Elements to Include in your Transformation Strategy Despite significant progress and innovation within the ITSM tools market, firefighting remains...

Coronavirus – Remote working and Collaboration

Whilst people argue whether government responses to delay the spread of COVID-19 have been adequate, any measures that are being implemented now,...

Stop fearing Automation, start driving IT

A couple of weeks ago, I caught up with Marc Littlefair, IT Services Manager at BTG Plc, to follow up on the excellent session he delivered at ...

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