Posts about ITSM

Hornbill Academy Connect: A day of learning and networking this June

Join us for a day of immersive learning, peer-to-peer knowledge exchange, and actionable insights at our Academy Connect event on 11th June 2025, in...

Get started with ML faster with our unique AI FlightCheck service

Machine Learning (ML) makes a broad set of AI-driven scenarios possible—beyond the generic capabilities of Generative AI. By applying proprietary...

Measuring the value of AI in ITSM

Quantifying the value of AI in ITSM is easier than you think. Hornbill Service Manager includes a unique AI Value Dashboard—giving you a clear view...

What is shadow AI?

Shadow AI is the use of unsanctioned and deliberately hidden use of AI within an organization. Like “shadow IT” (employees using unauthorized...

Get your head around AI in ITSM

Infusing AI power into ITSM is transforming the way interactions and ITSM operations happen – driving new experiences for service consumers and...

Pioneering AI-driven ITSM: Our Hornbill AI Lab

The infusion of AI into Hornbill Service Manager is an opportunity for us to deliver game-changing value to customers by automating a broad range...

Improve your Employee Experience (EX) with AI

Service experience isn’t about what is delivered. It’s about how. The outcome is important, but employees want convenience, speed, and simplicity....

Boost your service desk agent experience with AI-driven ITSM

Looking after the IT people you already have is the best way to solve the IT skills shortage.

ITSM is going to get tougher in 2023

81% of IT people say the work is getting harder. This will have a profound impact on an organization’s ability to execute on their digital agenda. IT...

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