Hornbill Quarterly Feature Update 2023 Q3

Trevor Killick - Oct 5, 2023

See the latest advancements and improvements to the Hornbill platform.

Service Manager

Routing Rules

A new operation Log or update an existing incident has been added. It uses the original email message ID when a request is first raised to update a request with replies to the email chain (when the email subject doesn't contain the request reference in the subject).

routing_rule

Intelligent Capture

New data providers have been made available when configuring intelligent captures. These include:

Co-workers with login ID
Languages
Counties

Request List

You can now see the feedback for a request in the request list view. Simply add the new feedback column to your view.

Assets

When creating a new asset, the class selected is now visible on the Create asset form.
When creating a new asset, the information popup for each field is available.

Project Manager

You can now filter the My projects view by project type:

projects_filter

You can now configure Red/Amber/Green (RAG) tolerance matrices for use against Programmes.

programme_rag

Platform

Email Templates

Email templates can be assigned a grouping up to 3 levels. This grouping can be used to organise your templates - simplifying template selection when using certain application features.

When you assign a template to a grouping you can add new group names on the fly. Some application entities may have a fixed group level 1 list that you cannot alter, though you will be able to define levels 2 and 3.

You can also unassign a template (or set of templates) from a grouping. When doing so if that change results in no templates having that original grouping, then the grouping ceases to exist (groups are not managed separately to templates).

For more information of Email templating check out the wiki Email Templates

Authentication

Guest accounts can now be configured to request two-factor authentication.
Microsoft and Google Authenticator support added for TOTP.

Security

A new global view of all API Keys present on your instance gives you quick visibility.

api_keys

A new login history view has been added - showing successful and unsuccessful login attempts (with location information).

login_history

New Integrations:

Microsoft Defender. A new collection of operations to allow better management of incidents and alerts.
Hornbill to Hornbill instance integration. Operations to automate the management of Simple List items.
Notion methods added to let you find/create/delete your pages, blocks, and databases.
Azure AI. New operations for perform automated text translations and profanity filtering using the Azure Cognitive AI translation service.