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Hornbill Quarterly Feature Update 2023 Q2

Trevor Killick -
Hornbill Quarterly Feature Update 2023 Q2

The Hornbill Quarterly Feature Update for Q2 2023 is here! Get ready to discover the latest advancements and improvements to our platform. From enhanced collaboration tools to streamlined workflows, we've got you covered

Service Manager


  • Wait for Status Change - This operation has been extended to allow a process designer to wait for sub-status change.  

Roles and Permissions

  • All Request Access - This new role has been added to prove access to any request in Hornbill Service Manager

Employee Portal

  • Service View - Requests and documents tabs are now hidden when there is no content.

Live Chat


  • Live chat sessions are now logged allowing you to report on the number of active sessions at any given time, this provides the ability to show "busy times of day" an example measure is provided out of the box to show what time of day the allowed number of sessions is reached.

Board Manager


  • Auto tasks can now be run when a card enters or exits a lane.
  • Auto tasks can now be run when a card is added/updated/removed from a board.




  • From server build 3750 it is now possible to configure webhook trigger expressions, these are sql expressions that can allow webhooks to be filtered before they are triggered. 
  • From server build 3750 it is now possible to pass all record properties in a webhook request

Screenshot 2023-07-07 at 11.57.07


  • When configuring a scheduled report for email delivery it is now possible to set the from address.

Screenshot 2023-07-07 at 12.00.16

User Accounts

  • When uploading users from csv it is now possible to set a randomly generated password using where n is the length of the password, the rules defined in the system setting security.user.passwordPolicy will be adhered to when generating the password
  • When offboarding a user or demoting from user to basic user it is now easier to see owned items and reassign them.

    Screenshot 2023-07-07 at 12.09.11
    Screenshot 2023-07-07 at 12.09.48


New Integrations:

Hornbill ESM

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