Facilities service management
Hornbill transforms management of FM services and operations through digital interaction and automated workflows.
Key facilities management features
- Web and mobile portal reduces inbound calls by up to 90% and improves the employee experience.
- Centralized work order management gives your team complete visibility of all outstanding work orders. Work orders are guided by workflows to ensure efficient and timely action.
- Financial tracking. Detailed capital and operational cost tracking—including support costs, warranties, and sub-contractors—help you make better decisions.
- Facilities knowledge base assists technicians with rapid closure of work orders.
- Employee transparency. Through the portal, employees can keep track of their requests and issues without waiting in a call queue.
- Manage contracts and maintenance agreements associated with services and assets.
- Employee feedback drives continual improvement of facilities services and the employee experience.
Digitally transform the facilities experience
Ready-to-use facilities workflows
Hornbill comes with a bundle of ready-to-use facilities management workflows so you can make faster progress.
Quick to launch facilities portal
Give employees instant digital access to facilities services and assistance. No waiting. No fuss.
Hornbill is 100% codeless and easy to use, so you don't have to wait for IT to add or change workflows, forms, reports, or anything else.
Safe path to success. Guided by experts.
Launch facility issue and request logging
Automate interaction to cut calls by up to 90%
Facility services automation
Create hands-free facilities services
Elevate facilities management to strategic growth agent
More time for strategic transformation
Our Hornbill journey…
We now have our facilities team using service management best practice to run their day to day business and shortly Finance and HR services will also go live. The ease of personalising the business processes means implementation is straight forward.”
Find out more about Facilities Service Management with Hornbill
10x productivity in every corner of your organization with service automation that anyone can use
Let us walk you through the critical aspects you need to consider to successfully replace a legacy ITSM system
When workflow orchestration is simple, adoption spreads across the organization organically