Transforming IT service management at London Borough of Merton

Watch the video to see how they are using Hornbill to modernise IT service delivery and build a platform for wider digital services.

In this short video, Angela Wint, IT Customer Support and Services Manager at the London Borough of Merton, explains why they chose Hornbill and the impact it’s had so far.

What you’ll learn in the video is how the London Borough of Merton uses Hornbill today to underpin their IT service management, including:

Incident management
Service requests
Asset management
Change management and CAB

After almost two decades on Supportworks, the council migrated to Hornbill. Angela shares what changed for analysts and end users, how the new interface has improved usability and adoption. Plus why the move has been a “big change” but a positive one.