7 priorities for ESM in 2026 [15 minute video]

What you’ll learn:

The automation reality: Why ESM automation is the dominant trend and why AI fails without it.

Unified service strategy: How to create a "digital front door" that treats employee experience as a performance driver.

The chaos monkey mindset: Why you need to intentionally find weaknesses to build resilient, living services.

Real-world scale: How organizations like Wessex Water and Mid and South Essex NHS Foundation Trust achieved 70%+ self-service adoption and £100,000 in efficiency gains.