Hornbill customers came together in the heart of London for a hands‑on Enterprise Service Management (ESM) workshop.
The day brought together Hornbill consultants and customers from a wide range of organisations, working in small groups to:
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Explore new ways to extend Hornbill beyond IT into wider services
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Share real‑world experiences of self‑service, portals and automation
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Tackle live challenges with help from Hornbill experts and peers
As Alex Rutter from Warwickshire County Council put it:
“The most valuable part of the day for me has been to sit with people who understand what I’m doing on a day‑to‑day basis… they have a different perspective, and it’s just so useful. I’ve already got things I want to take away from today.”
Watch the video to see highlights from the workshop, hear directly from customers, and get a feel for how Hornbill events help teams share ideas, solve problems together, and get more value from their ESM platform.
