Hertfordshire Constabulary (as part of the tri‑force collaboration with Bedfordshire and Cambridgeshire) wanted to move away from email‑driven requests and bring structure, visibility and automation to IT and HR services.
In this short video, Peter Clough, Service Manager Configuration Analyst, explains how Hornbill is helping them:
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Run ICT and most HR services through one central platform
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Replace email input with a self‑service portal, so requests are logged and routed consistently
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Handle around two‑thirds of ICT calls and almost all HR requests via self‑service
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Streamline and automate 20+ processes, including password resets, hardware/software requests, mailbox access and a wide range of HR workflows
Peter shared that: “We use Hornbill for our ICT provision and most of our HR provision – basically completely replacing email input.”
Watch the video to hear how Hertfordshire Constabulary is using Hornbill to eradicate email as a source of new calls, drive self‑service adoption and automate key ICT and HR processes.
