Warwickshire County Council: smarter data and change management with Hornbill

In this short video, Alex Rutter, Change Analyst at Warwickshire County Council, explains how Hornbill helps them:

• Tailor ticket forms so the right questions appear in the right circumstances

• Produce better management information and reporting

• Support CAB and change processes across multiple domains

Why he'd recommend Hornbill: 

“When we moved over to Hornbill we were able to get far better information out of it… make the right questions appear in the right circumstances and report the right information to management. It was exactly what we were looking for.”

Watch the video to hear Alex’s story and see how Warwickshire County Council is shaping Hornbill around its services.

Read the case study: Beyond 'How we've always done it': Systematically transforming the employee journey with Hornbill.

Warwickshire County Council transformed fragmented, manual employee lifecycle processes into a joined-up, digitally orchestrated experience using Hornbill Service Manager.

By applying systems thinking and cross-service collaboration, the council reduced administrative overhead, accelerated onboarding, strengthened governance, and improved the employee experience at scale.

Read the case study