Mid and South Essex NHS Foundation Trust needed a way to bring structure, accountability and efficiency to service management across IT and corporate teams – with a direct impact on patient services.
In this short video, Adrian Simpkins, Enterprise Systems Manager, explains how Hornbill helps the trust:
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Move from scattered emails, phone and Teams calls to one standard place for all requests
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Improve accountability and traceability for every call and change
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Streamline around 100 processes across finance, procurement, outpatients, HR and more
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Automate joiners and other workflows so staff raise one request instead of many
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Improve outpatients authorisation processes and help reduce patient waiting times
Adrian says: “We've probably streamlined around 100 processes… one of the best is our joiners process – customers don’t have to raise multiple calls anymore.”
Watch the video to hear how Mid and South Essex NHS Foundation Trust is using Hornbill to streamline services and support better outcomes for patients.
