In this short video, Will Good, People Services Help Desk Team Leader for Data and Technology at McDonald's, explains how Hornbill helps them:
- Run their HR shared service centre and support people technology systems
- Introduce self‑service and live chat alongside phone and email
- Provide self‑help content, FAQs and documents to employees
- Save significant time through workflows, automation and Hornbill AI
Will Good said: “Since using Hornbill, we’ve been able to introduce self‑service and live chat… It’s felt like day and night coming to Hornbill.”
Watch the video to hear how McDonald’s is using Hornbill to modernise HR support and improve the employee experience.
