After almost 20 years on Supportworks, the London Borough of Merton needed a modern, intuitive platform for its IT service desk.
In this short video, Amardeep Gill, IT Service Desk Team Leader, shares how Hornbill is supporting that transition.
He explains:
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How Merton moved from almost 20 years on Supportworks to Hornbill
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Why the new system has been a big change for analysts and engineers
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How the intuitive interface and personalised views make it easier for analysts to find and work with data
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Why he’d recommend Hornbill based on smooth onboarding and positive feedback from the team
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How Hornbill helps beyond the technology, with a responsive, approachable Hornbill team and valuable customer events for networking and learning
Amardeep says “I would recommend Hornbill to another organisation… it’s been a great onboarding experience and we’ve had a lot of positive feedback from our analysts.”
Watch the video to hear how London Borough of Merton’s service desk is embracing Hornbill after two decades on Supportworks.
