Bonnier Books UK wanted to move away from ad‑hoc support and ensure every internal request was captured, tracked and resolved in a consistent way.
In this short video, David Mundon, Application Support Analyst, explains how Hornbill helps them:
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Log every request in a single back‑end system, so nothing gets missed
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Track issues from start to finish with full visibility and traceability
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Build confidence that support is structured, reliable and auditable
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Provide a stronger foundation for scaling internal support as the business grows
David says: “I’d recommend Hornbill to other organisations purely because there is a lot of power in the back end… you’re able to expand on it and build unique solutions that benefit your requirements.”
Watch the video to hear how Bonnier Books UK is using Hornbill to bring structure and accountability to internal support.
