See Hornbill in action
Watch our product demos to see how Hornbill helps organizations simplify service management.
Find the demo you're looking for:
ESM overview | Automation | Reporting | Onboarding | ITIL | HAi End User Assistant | HAi Governance and Control | HAi Agent Insights | HAi Detection
Introduction
Join Conor Hamilton, Senior Pre-Sales Consultant at Hornbill, for a practical introduction to how Hornbill helps organizations simplify service management, connect teams, and automate routine work.
How Hornbill supports enterprise service management
Hornbill brings IT, HR, Finance, and other teams together on one platform, making it easier for employees to get help and for teams to manage work.
What you’ll see:
- One place to get help: A single branded portal.
- Visual work management: Kanban-style boards.
- Simple self-configuration: Code-free tools.
How Hornbill enables easy automation
See how Hornbill helps you automate interactions and routine work, connect systems, and deliver faster service.
What you’ll see:
- A simpler self-service experience: See how to create a branded portal.
- Automated fulfilment: See a routine access request automated.
- No-code workflow design: Build processes with drag-and-drop tools.
- Easy system integration: Ready-to-use connectors.
Reporting and analytics
See how Hornbill helps IT leaders turn everyday service activity into clear, trusted insight.
What you’ll see:
- Ready-made reporting: Out-of-the-box reports and dashboards.
- Live operational insight: Real-time visibility into service desk activity.
- Better capacity planning: Insight that helps you understand where work is coming from.
- Continuous improvement: Data you can use to improve performance.
Onboarding made easy
See how Hornbill manages a new starter process from request to resolution, bringing teams together.
What you’ll see:
- Smart request forms: Forms that adapt.
- Automated IT tasks: User accounts and app access automatically created.
- Live progress tracking: View each stage of the onboarding process.
- Cross-team working: HR, IT, and Facilities working securely together.
ITIL in action
See how Hornbill helps teams manage incidents, identify root causes, control change, and maintain a full audit trail from start to finish.
What you’ll see:
- Joined-up ITIL processes: An incident moving smoothly.
- Controlled change: A repeatable process.
- Less manual chasing: Updates captured and shared.
- End-to-end visibility: A VPN issue tracked to a fully closed fix.
Get a one-to-one demo
HAi End User Assistant
See how Hornbill’s AI-powered virtual assistant helps employees get fast, simple support through natural conversations, 24/7.
What you’ll see:
HAi Governance and Control
See how Hornbill helps you manage AI safely, with clear control over what AI can see, do, and act on.
What you’ll see:
- Control over data: Decide which Hornbill data can be shared with the LLM.
- Clear AI permissions: Manage what AI can access.
- Human oversight: With human-in-the-loop approvals.
- Full visibility: Track AI activity with logs and dashboards.
HAi Agent Assistant
See how Hornbill’s AI-powered assistant helps agents work faster, stay focused, and resolve tickets with greater confidence.
What you’ll see:
- AI support in context: Agents get help directly from an AI sidebar.
- Human control: Agents review and approve AI-suggested actions.
- Smarter prioritisation: HAi helps agents focus.
- Faster resolutions: Agents can use proven answers to resolve tickets quicker.
HAi Detection
See how Hornbill helps service desks spot patterns, reduce noise, and respond faster to emerging incidents.
What you’ll see:
- Similar tickets grouped automatically: One manageable event.
- Earlier incident detection: Incidents are surfaced before they escalate.
- Faster response: Configurable alerts and workflows.