Housing 21 needed a modern, intuitive service management platform to support IT and central services across a 24,000‑property housing association. They chose Hornbill to replace their previous tool and provide a better experience for both staff and end users.
In this short video, Dan Brown, Head of IT Operational Services, explains how Hornbill helps Housing 21:
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Provide a simple, intuitive portal that users can navigate without being “techie”
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Give staff an easy way to track tickets and requests and find what they need
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Roll out a single platform from IT into marketing, comms and central services
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Scale service management as they grow, without adding complexity
As for whether Dan would recommend Hornbill: “Absolutely… the support from Hornbill is fantastic… in terms of usability and scalability it’s been fantastic… 10 out of 10 for me.”
Watch the video to see how Housing 21 is using Hornbill to modernise service delivery and scale support beyond IT.
