Bedford College Group needed a clear, efficient way to manage IT tickets, service requests and change and to get better visibility of what the service desk is working on.
In this short video, Kai Taylor, Service Desk Team Leader at The Bedford College Group, explains how Hornbill helps them:
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Manage IT tickets, concerns and service requests in one place
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Support change management processes and some data‑related work
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Run a more organised service desk and keep the team aligned on workload
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Save days – possibly weeks – of effort each month through Hornbill
Kai says: “Since we’ve put Hornbill into place, I think that we’re saving on a monthly basis days – I would say days of work or maybe even coming up to weeks.”
Click the video to hear how Bedford College Group is using Hornbill to streamline IT support and improve team collaboration.
