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Although we provide powerful analytics, dashboards and reporting capabilities built into the Hornbill Platform, that capability only caters for...
In a previous article, I talked about Hornbills iBridge which is our solution for integrating with other cloud solutions. The iBridge can also be...
They say that the definition of insanity is doing the same thing over and over again and expecting different results. If that is indeed the case,...
Following on from my previous post Not All Integrations/Automations Are Made Equal I want to share with you how we tackled the problem of esoteric...
An important part of creating a technology solution is to be able to recognise the business problem you are trying to solve. The first thing to...
I recently had a chat with Kaimar Karu, Head of Product Strategy and Development at AXELOS, about the importance of collaboration in ITSM. Through...
Hornbill Service Manager has introduced a new feature that allows you to manually select authorizers for a request at a particular point in the...
At the beginning of 2017 we decided to introduce a development theme to focus on IT and Business Systems automation. As I was investigating what we...
Hornbill Service Manager introduces a great new feature that lets you enable or disable request Actions, giving you greater control over your...
After being inspired by a talk from Dan Pink about staff motivation, I introduced the already tried and tested concept of a 24-hr innovation day to...
There is an old saying that goes something like “the customer is always right” and if you follow that principle you cannot really go too far wrong,...
Hornbill has introduced a new menu for access to your installed applications, Administration, the Hornbill Community, and the Hornbill Wiki. This...
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