Hornbill Blog

A Bird's eye view of Global IT

Bird & Bird LLP is an international law firm, with over 1200 lawyers in 28 offices across Europe, the Middle East and Asia-Pacific, helping clients...

Hornbill iBridge For FreshBooks

As part of Hornbill's powerful Integration Bridge, an iBridge Connector for FreshBooks has been made available. Using a combination of the Hornbill...

SPOTLIGHT: Secure Trust Bank has Enterprise Service Management Success

A recent post on our community forums inspired me to follow up with one of our community members called Dan and write this article. I love it when...

INTEGRATION: Hornbill Open Integration Approach

When I first conceived our Hornbill Platform I knew that the key to being successful was the ease in which it could be made to interoperate with...

FAQs for the Service Desk

Service Manager has extended it use of FAQs to help provide solutions for Service Desk staff. During the processing of an incident, FAQs can be...

INTEGRATION: Integration with HP Operations Orchestration

In my last article in my integration series I talked about our integration with MS Orchestrator, and when investigating these tools we found another...

INTEGRATION: Integrating with Microsoft Power BI

Although we provide powerful analytics, dashboards and reporting capabilities built into the Hornbill Platform, that capability only caters for...

INTEGRATION: Integrating with Microsoft System Center Orchestrator

In a previous article, I talked about Hornbills iBridge which is our solution for integrating with other cloud solutions. The iBridge can also be...

Innovation: Insanity and the Fear of Change

They say that the definition of insanity is doing the same thing over and over again and expecting different results. If that is indeed the case,...

INTEGRATION: HORNBILL IBRIDGE - CONNECTING THE CLOUD

Following on from my previous post Not All Integrations/Automations Are Made Equal I want to share with you how we tackled the problem of esoteric...

INTEGRATION: AVOIDING THE IT AUTOMATION TRAP

An important part of creating a technology solution is to be able to recognise the business problem you are trying to solve. The first thing to...

Collaboration is essential for modern ITSM

I recently had a chat with Kaimar Karu, Head of Product Strategy and Development at AXELOS, about the importance of collaboration in ITSM. Through...

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