Hornbill Blog

Authorisations on the Fly

Hornbill Service Manager has introduced a new feature that allows you to manually select authorizers for a request at a particular point in the...

INTEGRATION: Business Application and IT Automation

At the beginning of 2017 we decided to introduce a development theme to focus on IT and Business Systems automation. As I was investigating what we...

Disable and Enable Request Actions

Hornbill Service Manager introduces a great new feature that lets you enable or disable request Actions, giving you greater control over your...

Innovation: The Hornbill Hackathon and are innovation days right for you?

After being inspired by a talk from Dan Pink about staff motivation, I introduced the already tried and tested concept of a 24-hr innovation day to...

Innovation: Customers don’t always know what they need until you show it to them

There is an old saying that goes something like “the customer is always right” and if you follow that principle you cannot really go too far wrong,...

Menus, Bookmarks, and Keyboard Shortcuts

Hornbill has introduced a new menu for access to your installed applications, Administration, the Hornbill Community, and the Hornbill Wiki. This...

Innovation: Why does Innovation matter?

Around seven years ago I took a long hard look at our business, our products and the Service Desk tools market. I was trying to make sense of why it...

Expressing Yourself in Collaboration

Collaborating with co-workers goes far beyond just typing messages back and forth. This video covers a number of options that you have available to...

Managing Releases

Hornbill has introduced some new features and functionality to help support your release management process. Easily group together changes and...

Hornbill signs Bittercreek as a Strategic Solution Partner

Back in February 2017 I announced the launch of our Global Partner Program and I am pleased to announce today that we have signed Bittercreek...

Automating the creation of a new Service Request

The automation of the creation of a new incident or service request can be added at any point within a business process. It is sometimes required...

Locking Request Details

This new feature allows the core details of the request to be locked down at a particular point within your workflow. Keeping these details locked...

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