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Headquartered in the Netherlands, Panas offers innovative Cloud-based telephony solutions that enable small and mid-sized businesses to communicate...
This new feature allows you to control who is available for request assignment. There may be cases where a manager or other user would like to be...
We know how important it is for people to be able to communicate and share knowledge effectively while getting their work done. When employees are...
When the service desk team at West Suffolk NHS Foundation Trust faced the challenge of supporting e-Care, a major new patient records system, they...
Service Manager has extended its Service Level Management features to include new Corporate and Service Based SLAs, giving you more options to...
If you missed my last blog post, where I chat with Adam Haylock (Service Delivery Manager), Maryvonne Hassall (IT Strategy Manager) and Andrew Grant...
Although I regularly get to hear about improvements our customers have made, complete transformation of the IT organisation is less common. Five...
The feedback from happy Hornbill Service Manager Customers keeps flooding in. This week I chatted with Derby College about their migration to ...
Getting feedback from customers is an important, and possibly the most satisfying part of my job. Last week I spoke with Alex Walker, Project...
Using Checklists within a task is a great way to manage key aspects of a task that need to be completed. These checklists can be created on any...
At Hornbill we love innovation, its our driving force and we love doing it. Innovation is not just about creating your own innovative technologies...
It’s always great to catch up with a customer, especially when it’s a progressive Service Delivery Manager like Adam Haylock from Aylesbury Vale...
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