Hornbill Blog

Collaborative Service Management sharpens IT performance at Derby College

The feedback from happy Hornbill Service Manager Customers keeps flooding in. This week I chatted with Derby College about their migration to ...

Claims Consortium Group goes live with Hornbill Service Manager

Getting feedback from customers is an important, and possibly the most satisfying part of my job. Last week I spoke with Alex Walker, Project...

Using Task Checklists in a BPM Workflow

Using Checklists within a task is a great way to manage key aspects of a task that need to be completed. These checklists can be created on any...

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At Hornbill we love innovation, its our driving force and we love doing it. Innovation is not just about creating your own innovative technologies...

Day one of itSMF UK Conference

It’s always great to catch up with a customer, especially when it’s a progressive Service Delivery Manager like Adam Haylock from Aylesbury Vale...

Portal Access to Organization's Requests

When supporting external organizations there is often a primary contact or manager that requires access to not just their own requests, but all the...

Story: Migrated from HP Service Manager to Hornbill and went live in just 8 weeks!

I was delighted to receive a lovely email from one of our new customers today. The organisation operates globally with about 330 people working in...

TechTalk: Hornbill Network Expanding Global Reach

Almost two years ago we embarked on a change to our UI layer that created a complete separation between our presentation and application layers. The...

TechTalk: Why does Hornbill use MySQL?

A customer posed the question - why is Hornbill running on top of a MySQL database and not Microsoft SQL? and I thought this topic would make a good...

Copying Process Workflow

To help create and manage your process workflows, Hornbill provides options for copying and reusing your workflow configurations between your...

Customer Feedback on Incidents and Requests

In Service Manager, we have provided some new additions to our Customer Feedback feature. On closure of a request a customer can now be presented...

Assigning Requests to Available Users

When assigning either or new request or re-allocating an existing request, knowing who is currently available can help make those decisions on who...

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