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Day one of itSMF UK Conference

It’s always great to catch up with a customer, especially when it’s a progressive Service Delivery Manager like Adam Haylock from Aylesbury Vale District Council.  Adam and I got together shared a beer and captured some video on our thoughts on the first day of the itSMF UK 2016 Conference.

I hope you enjoy the video.  I’ve included some useful links below to some of the things and the people we discussed.

Conference Keynote: If I can do it, so can you – Dr Sue Black OBE

Professional Service Management Framework (PSMF)

Enterprise Service Management (ESM)

DevOps – Back2ITSM conversation with Gerry Sweeney

Service Transition Special Interest Group

itSMF UK 2016 Awards


Patrick Bolger

Written by Patrick Bolger

Patrick is dedicated to the communication of industry best practices, working with customers, industry associations and IT luminaries to identify trends and educate organizations on the opportunity associated with service excellence. Patrick is an active contributor to a number of strategic groups and partnerships that influence the service management industry, including the Service Desk Institute (SDI), Help Desk Institute (HDI), and the IT Service Management Forum (itSMF). He is a compelling and popular speaker at events worldwide and contributes to many industry publications.