Recent Posts

A couple of weeks ago, I caught up with Marc Littlefair, IT Services Manager at BTG Plc, to follow up on the excellent session he delivered at Hornbill INSIGHTS19. Marc's presentation on IT Automation was one of the most popular sessions of the...

This week I had a chat with Philippa Smith, at City of York Council, who kindly agreed to answer some questions about the progress they have made since implementing Hornbill.

I attended an excellent session yesterday at the University of Oxford, which was organized by itSMF UK and the Service Transition SIG. The topic for the day - Transitioning agile projects into service - drove excellent discussions about the role of...

Celebrate success and prepare for continual improvement The final blog post in this series provides some ideas on how to measure early success and the things you need to consider to keep momentum going, because implementing a new HR Service...

Marketing your services This penultimate blog post in this series discusses the important task of marketing your services.

Determine your preferred release strategy

The sixth blog post in this series covers the important topics of defining your services, building your Service Catalog and request types, and how to leverage User Stories to ensure that your HR Service Management solution has the right...

The fifth blog post in this series explains some of the challenges that are often not factored in, and how anticipating them early on will lead to smoother and more successful adoption of HR Service Management.

The third blog post in this series provided advice on getting feedback from employees and also highlighted the top challenges that recruiting managers face when dealing with HR. This fourth blog post describes some useful techniques that allow you...

Following on from the first and second posts in this series, this third post explains the steps that should be taken early on to understand the problems that need to be addressed by HR Service Management.