Recent Posts

Celebrate success and prepare for continual improvement The final blog post in this series provides some ideas on how to measure early success and the things you need to consider to keep momentum going, because implementing a new HR Service...

Marketing your services This penultimate blog post in this series discusses the important task of marketing your services.

Determine your preferred release strategy

The sixth blog post in this series covers the important topics of defining your services, building your Service Catalog and request types, and how to leverage User Stories to ensure that your HR Service Management solution has the right...

The fifth blog post in this series explains some of the challenges that are often not factored in, and how anticipating them early on will lead to smoother and more successful adoption of HR Service Management.

The third blog post in this series provided advice on getting feedback from employees and also highlighted the top challenges that recruiting managers face when dealing with HR. This fourth blog post describes some useful techniques that allow you...

Following on from the first and second posts in this series, this third post explains the steps that should be taken early on to understand the problems that need to be addressed by HR Service Management.

The last blog post in this series explained that companies who invest in their employee experience, on average, generate four times more profit and over double the revenue of those that don’t. Therefore, it’s no surprise that executives are...

I recently had the pleasure of working on a Smart Guide: Deliver the HR Service Experience your employees deserve with Samantha Eaton. Sam has over 25 years’ experience in transforming service delivery within the public sector. In the Smart Guide,...

 Although Elvis Presley and Vera Matson were given the credit, the principal writer of “Love me tender” was Ken Darby. At the time, Elvis’ publishing deal demanded that writers concede 50% of the credit for the song if they wanted Presley to record...