Chief Evangelist and renowned industry expert, Patrick Bolger, is a key voice and guiding influencer in the Service Management industry. He is an active contributor to strategic industry groups and partnerships and is a compelling and popular speaker at events worldwide.
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Crown Packaging - Modernizing Enterprise IT

Crown Packaging - Modernizing Enterprise IT

Crown Packaging is the leader in metal packaging technology and the number one producer of food cans and metal vacuum closures in the world. In...
A Bird's eye view of Global IT

A Bird's eye view of Global IT

Bird & Bird LLP is an international law firm, with over 1200 lawyers in 28 offices across Europe, the Middle East and Asia-Pacific, helping clients...

Collaboration is essential for modern ITSM

I recently had a chat with Kaimar Karu, Head of Product Strategy and Development at AXELOS, about the importance of collaboration in ITSM. Through...
Integrated Service Management at Idox

Integrated Service Management at Idox

Engaged employees can help to drive a company's profits. If an organization has productive and satisfied employees, supported by effective service...
Panas improves Customer Experience with Hornbill Service Manager

Panas improves Customer Experience with Hornbill Service Manager

Headquartered in the Netherlands, Panas offers innovative Cloud-based telephony solutions that enable small and mid-sized businesses to communicate...

Digital Transformation at Aylesbury Vale District Council

If you missed my last blog post, where I chat with Adam Haylock (Service Delivery Manager), Maryvonne Hassall (IT Strategy Manager) and Andrew Grant...

Award-winning IT transformation at AVDC

Although I regularly get to hear about improvements our customers have made, complete transformation of the IT organisation is less common. Five...
Collaborative Service Management sharpens IT performance at Derby College

Collaborative Service Management sharpens IT performance at Derby College

The feedback from happy Hornbill Service Manager Customers keeps flooding in. This week I chatted with Derby College about their migration to ...
Claims Consortium Group goes live with Hornbill Service Manager

Claims Consortium Group goes live with Hornbill Service Manager

Getting feedback from customers is an important, and possibly the most satisfying part of my job. Last week I spoke with Alex Walker, Project...

Day one of itSMF UK Conference

It’s always great to catch up with a customer, especially when it’s a progressive Service Delivery Manager like Adam Haylock from Aylesbury Vale...

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