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Patrick Bolger

Patrick Bolger
Chief Evangelist and renowned industry expert, Patrick Bolger, is a key voice and guiding influencer in the Service Management industry. He is an active contributor to strategic industry groups and partnerships and is a compelling and popular speaker at events worldwide.
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Recent Posts

Deliver the HR Service experience your employees deserve - Part 5

The fifth blog post in this series explains some of the challenges that are often not factored in, and how anticipating them early on will lead to smoother and more successful adoption of HR Service Management.


Deliver the HR Service experience your employees deserve - Part 4

The third blog post in this series provided advice on getting feedback from employees and also highlighted the top challenges that recruiting managers face when dealing with HR. This fourth blog post describes some useful techniques that allow you...


Deliver the HR Service experience your employees deserve - Part 3

Following on from the first and second posts in this series, this third post explains the steps that should be taken early on to understand the problems that need to be addressed by HR Service Management.


Deliver the HR Service experience your employees deserve - Part 2

The last blog post in this series explained that companies who invest in their employee experience, on average, generate four times more profit and over double the revenue of those that don’t. Therefore, it’s no surprise that executives are...


Deliver the HR Service Experience your employees deserve - Part 1

I recently had the pleasure of working on a Smart Guide: Deliver the HR Service Experience your employees deserve with Samantha Eaton. Sam has over 25 years’ experience in transforming service delivery within the public sector. In the Smart Guide,...


Love me Tender

 Although Elvis Presley and Vera Matson were given the credit, the principal writer of “Love me tender” was Ken Darby. At the time, Elvis’ publishing deal demanded that writers concede 50% of the credit for the song if they wanted Presley to record...


SPOTLIGHT: Toyota Motorsport GmbH

Toyota Motorsport GmbH is a unique high-performance testing and development facility located in the centre of Europe; in Cologne, Germany, specialising in high technology. TMG is a wholly-owned subsidiary of the Toyota Motor Corporation and offers...


GOSH – Improving IT to help clinicians provide better care to children

Service improvement is important to every organization, but it is critical to Great Ormond Street Hospital IT teams, as they support the fantastic people who look after poorly children. Our last blog post described how the IT teams at Great Ormond...


Hornbill supports Digital Transformation at Great Ormond Street Hospital

Great Ormond Street Hospital for Children NHS Foundation Trust (GOSH) is a national centre of excellence in the provision of specialist children's health care, delivering the widest range of specialist care of any children's hospital in the UK. It...


Hornbill Service Manager improves IT performance at the Victoria & Albert Museum

  I visited the Victoria & Albert Museum recently to record a short video with Grant Fettis (Change Manager) and Chris Nutt (IT Service Desk Manager) about their experiences of implementing Hornbill Service Manager. It was clearly a smooth...